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To: Dan3 who wrote (114892)	10/25/2000 12:50:22 AM
From: Jim McMannis	Read Replies (1) \| Respond to of 186894

I know that Dell has been very aggressive in putting their servers in situations like "here, try out this server and if you like it, pay for it". From what you say, they have been too aggressive for there own good. OTOH, I thought Unisys was handled their service? Maybe that's the problem. Jim

To: Dan3 who wrote (114892)	10/25/2000 1:54:53 AM
From: The Duke of URL©	Read Replies (2) \| Respond to of 186894

They've been having far more problems with the Dell machines than they ever had with the Compaq machines. And when they do have problems, the Dell field support staff are worthless. They have a 7 x 24 4 hour response contract with Dell but he has to keep sending his own staff to solve problems - Dell field support can't handle them. Boy, I am sorry, but I am having trouble making any sense out of your post. IBM and dell entered into a "10 Billion Dollar" technology sharing agreement about two years ago whereby IBM would supply world wide tech support to Dell customers. True? Is IBM now saying that these Dell customers would have been better off buying Compaq? Naturally your IBM friend would send in his people to support Dell, that is what I thought they had been hired to do. And as far as the faulty dell storage devices, it is my understanding that that same "10 Billion Dollar" agreement meant that Dell was using IBM technology. So in theory it is IBM storage technology that your buddy is complaining about. Is this a IBM/Dell riff? Maybe rudedog can help us out here??