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Strategies & Market Trends : Windows on Wall Street -- Ignore unavailable to you. Want to Upgrade?

To: double-plus-good who wrote (2178)	10/27/2000 1:20:09 PM
From: 3_putt	Read Replies (1) \| Respond to of 2233

Following is an exchange I had with WOW tech service. It didn't solve my problem but it sounds like your problem might be different than mine. You might want to try their "fix". ________ I downloaded and installed the update to DTN7 from here ftp://216.0.225.68/download/wowupdate.exe and it works great. Seems a little speedier and I like the toolbar changes. I have had one small problem , though, and I'm wondering if you have also run into it. This didn't used to happen before I installed the update, but now, when I try to run DTN 7 and WOW.com at the same time, I get an error message saying "Application is running". Do you get that also, or is it just me ? Any help is appreciated. _____________ The issue may be with a corrupted workspace. Follow the steps below to try and resolve your problem: 1. Close all programs and restart your computer. 2. When back at the desktop, go to START - Programs - Windows Explorer. 3. Click on Program Files on the left and make sure it is highlighted. 4. Double-click on the WindowOnWallStreet.com folder on the right. 5. Double-click on the Workspace folder on the right. 6. Rename all files that end in ".WWS" to "filename.WW1" (i.e. - Sample.WWS should be renamed to Sample.WW1). 7. Minimize the Windows Explorer window. 8. Log on to the WindowOnWallStreet.com service. At this point you will get on to the program with out opening any workspaces (blank, grey screen). Go to File - New - Workspace and create a new workspace. If all is working well, then the problem is definitely in one of the other workspaces (the files we renamed). You will have to rename the files you originally renamed back to their original name (i.e.- Sample.WWS) and then go to File - Open - Workspace and open each workspace one at time. If you can open them fine, then you are all set. If the program locks up again, you will have to repeat steps 1 through 5 up above, and for step 6, you must delete all the files that end in ".WWS". If you have any further questions or concerns, please feel free to contact us. Thank you for your continued support. Sincerely, Dan S. WindowOnWallStreet.com Technical Customer Care Dept. Phone: 305-551-2378 Email: TechnicalCustomerCare@windowonwallstreet.com