To: 10K a day who wrote (347 ) 11/20/2000 8:15:50 AM From: Patricia Meaney Read Replies (1) | Respond to of 378 Rhythms NetConnections Tops DSL Performance Charts; Independent Survey of DSL Providers Rates Rhythms Best-in-Class /FROM PR NEWSWIRE LOS ANGELES 213-626-5500/ TO BUSINESS AND TECHNOLOGY EDITORS: Rhythms NetConnections Tops DSL Performance Charts; Independent Survey of DSL Providers Rates Rhythms Best-in-Class ENGLEWOOD, Colo., Nov. 20 /PRNewswire/ -- Rhythms NetConnections Inc. (Nasdaq: RTHM), an international provider of broadband communication services, today announced that in research by Atlantic-ACM Inc., a strategy consulting firm, distributors ranked the company first among digital subscriber line (DSL) providers. Noting Rhythms' exceptional ability to meet the demand for DSL, Atlantic-ACM respondents recognized Rhythms as the industry leader in cooperating with Independent Local Exchange Carriers to quickly and efficiently deliver high-speed DSL services. Rhythms also garnered high accolades in products and billing categories. The results of the report were announced in the November issue of Phone+ Magazine. "As the DSL industry moves into the majority adoption stage, a key success factor is delivering a valuable service proposition," said Steve Stringer, President and COO Rhythms. "This ranking reflects our constant commitment to our customers and our dedication to delivering world-class DSL services so that more and more people can capitalize on the vast benefits of broadband. Rhythms' commitment to excellence is further demonstrated by our implementation of Six Sigma quality processes throughout our organization." "In this do-or-die market, what will really distinguish the top-notch DSL providers from the rest of the pack is the extent to which they are able to remain focused on the customer's needs. After careful consideration of the critical systems and processes employed by DSL providers, research results reveal that ISP customers ranked Rhythms above its competitors in many areas," said Nick Regas, Director of DSL Research for Atlantic-ACM. Atlantic-ACM surveyed close to 100 ISPs to create a report card of the five leading DSL providers. The study rates the top DSL providers in six categories: provisioning, operations support services (OSS), network products, pricing, and billing. Categories are ranked by importance, and because provisioning and OSS are often the most critical and troublesome areas, they top the list. Rhythms scored first in both of these categories and earned the highest rating for overall performance. About Rhythms Rhythms NetConnections Inc. (Nasdaq: RTHM) provides DSL-based, broadband communication services to businesses and consumers. Based in Englewood, Colo., Rhythms currently serves 59 markets, covering 96 MSAs. Telecommunications services for Rhythms are provided by Rhythms Links Inc., a wholly owned subsidiary of Rhythms. For more information, call 1-800-RHYTHMS (1-800-749-8467), or visit the company's Web site at www.rhythms.com. This news release may contain forward-looking statements that involve risks and uncertainties. Actual results may differ materially because of various risks. These risks include risks associated with the demand and competition for the services and products to be sold by Rhythms, the continued availability of adequate financing to support our activities, the timing of rollouts in additional regions, the number of potential customers who could access such services, and our dependence on third parties for services such as providing collocation and transmission facilities, providing marketing and sales efforts, and supplying and installing equipment. For an expanded discussion on these and additional risks associated with Rhythms' business, please see the documents filed by Rhythms NetConnections Inc. with the U.S. Securities and Exchange Commission. SOURCE Rhythms NetConnections Inc. /CONTACT: Chris Hardman of Rhythms Public Relations, 303-476-4259,chardman@rhythms.net/ /Web site: rhythms.com Nov-20-2000 13:03 GMT Symbols: US;RTHM Source PRN PR NewsWire Categories: NWR/CO NWI/TLS NWI/MLM