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Non-Tech : Interactive Brokers / Timberhill -- Ignore unavailable to you. Want to Upgrade?

To: OX who wrote (749)	11/20/2000 5:25:49 PM
From: xcr600	Read Replies (2) \| Respond to of 9012

I did cancel the order. They claimed it was SOES. "It has come to our attention that your trade to Buy xxxx PWER at 59 13/16 was filled on SOES on Friday but not reported. We will be placing this execution report in your workstation shortly." I assume some jackoff MM didn't report it. (Perhaps next time all orders should be routed to an ECN.. Avoid a MM altogether.) I will write them and find out who didn't report it. Here are some other responses ---------- Dear Trader, Unfortunately due technical problems this execution was not reported to you on Friday. Please see: section 8.B. of the customer agreement: interactivebrokers.com -- Q: About "technical difficulties".. A: Dear Trader; With trading online, there are no guarantees of disruptions or inconsistencies. There could be disruptions with your ISP connection/computer, our system connectivity, and of course on the exchange side. At this time, we are taking steps to try to prevent this type of situation from occurring again. We do apologize for the inconvience this has caused. Unfortunately, we can not guarantee that this will not happen again. Thank you. Darby IB HELP DESK Technical Department -- Q: How do I verify that an order was canceled and why isn't a cancellation summary available?? A: Dear Sir: We do apologize about this inconvenience, but confirmations may be subject to delays. Customer understands that reports and confirmations of order executions or cancellations may be erroneous for various reasons including, but not limited to, cancellation or adjustment by an exchange. Confirmations also are subject to change by IB, in which case Customer shall be bound by the actual order execution, so long as it is consistent with Customer's order. In the event that IB confirms an execution or cancellation in error and Customer unreasonably delays in reporting such error, IB reserves the right to require Customer to accept the trade, or remove the trade from Customer's account, in IB's sole discretion. Sincerely,