To: Sir Auric Goldfinger who wrote (7076 ) 12/7/2000 3:37:54 PM From: StockDung Respond to of 19428 ``No CRM Is An Island'' Hosted by CRMXchange Interactive Intelligence To Deliver ``No CRM Is An Island'' Online Presentation Hosted by CRMXchange INDIANAPOLIS--(BUSINESS WIRE)--Dec. 7, 2000--Interactive Intelligence Inc. (Nasdaq:ININ) Online, Interactive Presentation Will Address Various Approaches to Building a Combined CRM and Interaction Management Solution Interactive Intelligence Inc. (Nasdaq:ININ) will deliver an online Customer Relationship Management (CRM) presentation on the CRMXchange Web site (www.crmxchange.com) on Tuesday, December 12th from 11:30am to 12:30pm EDT. This combined voice/PowerPoint presentation is ideal for call centers and businesses wanting to learn more about new approaches that help bridge the gap between managing customer information and managing customer interactions. Joe Adams, vice president of Market Communications for Interactive Intelligence, will give the presentation titled, "No CRM is an Island." Mr. Adams will explain the various approaches to handling CRM interactions and advise how organizations can differentiate between customer care solutions available today. Mr. Adams has served as vice president of Market Communications for Interactive Intelligence since December 1996. Prior to Interactive Intelligence, Mr. Adams served as vice president of Market Communications for Software Artistry (now Tivoli), a global helpdesk software company, which he co-founded with Dr. Donald E. Brown in 1988. The "No CRM is an Island" online presentation is part of a three-part series titled, "Avoiding the Confusion: Differentiating Vendor Offerings," designed to provide buyers with intelligent approaches to the selection process for different types of products and services. The series will run through February 2001. All visitors to the CRMXchange Web site are eligible to participate in these interactive presentations. The number of attendees for each session, however, will be limited. To participate in the "No CRM Is An Island" online presentation, please visit the CRMXchange Web site (www.crmxchange.com) at any time during the presentation and click on "Forum Session." ABOUT INTERACTIVE INTELLIGENCE INC. With a worldwide customer base of more than 600 companies, Interactive Intelligence Inc. (NASDAQ: ININ) is considered a leading developer of multi-channel customer interaction management software that automates virtually every aspect of business communications. The company develops and markets the Customer Interaction Center(TM) (CIC) for contact centers, the Enterprise Interaction Center(R) (EIC) for e-businesses and enterprises, and the Service Interaction Center(TM) (SIC) for ISPs, ASPs, CLECs, and other service providers. The Interactive Intelligence product line is based on an open, unified Windows NT/2000-based communications platform called the Interaction Center Platform(TM). This platform was designed as an alternative to expensive and complex CTI solutions. The Interactive Intelligence product line is subject to numerous United States and international patents pending. Interactive Intelligence is headquartered in Indianapolis with European headquarters in France and Asia Pacific headquarters in Japan. The company was founded in 1994 and has received numerous accolades, including Microsoft's 1998 Fastest Growing Independent Software Vendor's (ISV's) Award and Red Herring's Top 100 Technology IPOs of 1999. Interactive Intelligence can be reached at +1 317.872.3000 or www.ININ.com. This release contains certain forward-looking statements that involve a number of risks and uncertainties. Among the factors that could cause actual results to differ materially are the following: rapid technological changes in the industry, volatility in the market price of the company's common stock; the company's ability to achieve profitability, to manage successfully its growth and increasingly complex third party relationships, to maintain successful relationships with its current and any new resellers, to maintain and improve its current products and to develop new products and to protect its proprietary rights adequately; and other factors described in the company's SEC filings, including the company's latest annual report on Form 10-K and its quarterly reports on Form 10-Q. Copyright (c)1994 -2000 Interactive Intelligence Incorporated. All rights reserved. Interactive Intelligence(R), Enterprise Interaction Center(R), EIC(TM), Interaction Center(TM), Interaction Center Platform(TM), Customer Interaction Center(TM), CIC(TM), Service Interaction Center(TM), SIC(TM), Interaction Recorder(TM), Interaction Dialer(TM), Interaction Director(TM), e-FAQ(TM), Wireless Interaction Client(TM), and Wireless Interaction Center(TM) are all trademarks or registered trademarks of Interactive Intelligence, Inc. All other products and company names should be considered servicemarks or trademarks of their respective companies. View Interactive Intelligence press releases at: inin.com CONTACT: Interactive Intelligence Inc., Indianapolis Christine Holley, 317/715-8220 christine.holley@ININ.com KEYWORD: INDIANA BW2462 DEC 07,2000 9:48 PACIFIC 12:48 EASTERN