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Technology Stocks : ADC Telecommunications -- Ignore unavailable to you. Want to Upgrade?

To: BWAC who wrote (1390)	1/12/2001 1:22:48 PM
From: max power	Respond to of 1944

ADC and Herrick Douglass Form Strategic Alliance to Provide OSS Solutions to U.S. Telecom Market Alliance will Allow Integrated Communications Providers to Share Common Customer Information and Further Automate Business Processing MINNEAPOLIS--(BUSINESS WIRE)--Jan. 12, 2001-- ADC (Nasdaq: ADCT; www.adc.com), a leading global supplier of fiber optics, network equipment, software and integration services for broadband multiservice networks and Herrick Douglass, Inc., a provider of high-end project management, quality assurance, and applications development services in the information technology industry, today announced a strategic alliance to jointly market integrated e-Business solutions to the telecommunications market. Herrick Douglass is the successor under the alliance agreement to Inteliant Corporation, a wholly owned subsidiary of SOS Staffing Services, Inc. (Nasdaq: SOSS), as a result of Herrick Douglass's recent acquisition of Inteliant's consulting division. Under the terms of the alliance, Herrick Douglass will market Singl.eView(TM), the real-time convergent billing and integrated customer management component of ADC's Singularit.e(TM), as its primary billing application. Singularit.e is ADC's comprehensive OSS framework for real-time customer contact and service management in a broadband network. Herrick Douglass will also provide product integration services for ADC to several industry-leading customer relationship management (CRM), order management/provisioning and e-Business platform providers. Herrick Douglass offers an end-to-end suite of services to the telecommunications industry. Its relationship with ADC provides ICPs with a market-leading solution that insures accurate billing information is established from the outset, minimizing downstream billing errors. The solution also optimizes customer service operations through the use of a unified single desktop, displaying real-time, accurate financial information, managed by Singl.eView, within account management services at Herrick Douglass. The integrated solution eliminates the complexity of working with multiple applications, and reduces the expenses associated with call center training and operations. The ICP's customers and partners will also be able to access financial information through web-based capabilities, to review information such as account balances, invoice histories, bill images and billing data, payment and adjustment statuses. "By combining the Herrick Douglass suite of services for telcos with ADC's Singl.eView convergent billing solution, ICPs can manage customers, markets and revenue better than ever before," said Larry Barker, president of ADC's Software Systems Division. "This joint solution of best-of-breed OSS components will allow telecommunications providers to substantially increase customer satisfaction and improve productivity." "The measure of success for telecommunications players will be breadth of services and increased levels of customer care and management," said Charles Herrick, CEO, Herrick Douglass. "We believe Singl.eView's flexibility and completeness as a converged platform solution make it an excellent selection for our clients, many of whom expect to evolve their business models in the coming years." The two organizations will jointly market and sell their integrated e-Business and convergent billing solutions to ICPs through their U.S. sales organizations. Singl.eView is an integral part of Singularit.e, ADC's suite of products, services and enterprise application integration (EAI) connectors that allows ICPs to build open OSSs to compete more effectively in the broadband era. Singularit.e automates key OSS processes by combining real-time convergent billing, advanced customer management and service assurance technology with integration services from leading consulting companies.