To: foundation who wrote (6280 ) 1/18/2001 9:28:29 AM From: Eric L Respond to of 197194 re: Sprint PCS and sales automation CRM provider Getting some apps together for 3G >> Sprint, GoAmerica Sold on Salesforce.com BRobert Conlin www.CRMDaily.com January 17, 2001 The companies cited a Yankee Group report predicting that by the year 2002 there could be as many as 25 million wireless data users in the United States. Salesforce.com, an online sales automation and CRM provider with a stable of high-flying IT executives providing financial backing, has inked strategic alliances with Sprint PCS (NYSE: PCS) and Internet service provider GoAmerica (Nasdaq: GOAM) in a bid to provide wireless access to its applications. The San Francisco-based company, which claims to have signed up more than 20,000 customers for its online suite of CRM and sales automation products since it was launched less than a year ago, said Sprint PCS customers will be able to access its applications via Sprint's Wireless Web for Business on their mobile phones. The company said the strategic alliance will provide access to its applications on the nation's largest all-digital voice and data PCS wireless network. Sprint PCS has licensed PCS coverage of 270 million people in all 50 states, Puerto Rico and the U.S. Virgin Islands. The two companies will develop a co-branded Web site for customers who sign up for the wireless applications. They said they expect it to be available in the next few months. "It is our belief that wireless access is the ubiquitous window into the fantastic world of information and collaboration on the Internet," said Salesforce.com chief executive officer John Dillon. "Our alliance with Sprint PCS adds a new dimension to traditional customer relationship management." Wired With Go.Web The company said its alliance with GoAmerica calls for it to integrate its applications with Hackensack, New Jersey-based GoAmerica's Go.Web wireless service. Go.Web compresses, encrypts and reformats data for use on a variety of wireless devices and data networks. Both companies will also market and sell each other's product, they said, noting they expect integrated access to Salesforce.com applications to be available in the first quarter of 2001. The companies cited a Yankee Group report predicting that by the year 2002 there could be as many as 25 million wireless data users in the United States. Growth Spurt Salesforce.com was launched last February and said it chalked up 1,000 customers in its first month, 2,500 by April, 10,000 by late June and 20,000 by the end of October. The company's customers include Siemens, Texas Instruments, Bank of America, BroadVision and LoudCloud. Its target customer, however, is the small to mid-sized business that does not want to or cannot afford to spend thousands of dollars to install new hardware and software. The company offers a subscription deal that provides access to a company's first five users for free, to the next five users for US$50 per month and to additional users at a cost of $50 per month per user. It claims there is no technology upgrade or training needed and most customers can be up and running with its applications in less than 24 hours. Among the backers who participated in a funding package for the company in May are Oracle CEO Larry Ellison, CNET CEO Halsey Minor, Gateway CEO Ted Waitt and IDG CEO Patrick McGovern. << - Eric -