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Pastimes : Computer Learning -- Ignore unavailable to you. Want to Upgrade?

To: aldrums who wrote (15563)	1/29/2001 3:59:09 PM
From: mr.mark	Respond to of 110618

hi alex, ok, you have sp1. good. and you're going to try to use the microsoft troubleshooter for stop error 0x0000000A with win2k at microsoft.com specifically, these steps.... ************************************* "To troubleshoot Stop error 0x0000000A on an existing installation 1. If you are unable to log on, restart your computer. When the list of available operating systems appears, press F8. On the Windows 2000 Advanced Options Menu screen, select Last Known Good Configuration, and then press ENTER. 2. Verify that any new hardware or software is properly installed. If this is a new installation, contact your hardware or software manufacturer for any Windows 2000 updates or drivers you might need. 3. Check the Microsoft Hardware Compatibility List to verify that all your hardware and drivers are compatible with Windows 2000. To see the most recent version of the HCL, visit the Microsoft Web site: microsoft.com 4. Run any system diagnostic software supplied by your computer manufacturer, especially the memory check. 5. Disable or remove any newly installed hardware (RAM, adapters, hard disks, modems, and so on), drivers, or software. 6. Verify that your hardware devices drivers and your system BIOS are the latest available versions. Your hardware manufacturers can help you determine whether you have the latest versions or help you obtain them. 7. Disable BIOS memory options such as caching or shadowing." ************************************* then, from smartcomputing mag, there's Solve The Blue Screen Of Death. i recommend putting this info with the above referenced ms article .... **************************************** "Understanding Stop 0xA. One of the most common BSOD errors is STOP 0x0000000A. This message, also known as Stop 0xA, indicates that a kernel (the main part of an operating system that handles the most basic but most important tasks, such as managing the computer’s resources, starting programs, and keeping time; the kernel remains in memory after the operating system loads) mode process attempted to access a portion of memory in an IRQ (interrupt request line) that was too high. Head to Microsoft’s Knowledge Base to help crack those BSOD (Blue Screen Of Death) error codes. IRQs are communications routes within a computer that are reserved for carrying interrupt signals which tell the CPU (central processing unit) to halt its current task and await further instructions. Different computer components, such as modems, keyboards, mice, sound cards, and other devices, each have a special IRQ set aside for them to use. These IRQs are prioritized according to the importance of each device, so the most important interrupt requests are handled first. A low IRQ number means an important device will be able to override other devices. A kernel mode process can only access other processes that have an IRQ lesser than or equal to its own. The most common cause of this error is a corrupt pointer (a variable used by a program to refer to a block of memory) that references an incorrect location in memory. If the variable has a bad value in it, a STOP 0x0000000A message will occur. Hardware or software problems can cause the Stop 0xA message. The easiest way to diagnose the problem, therefore, is to recall whether or not you’ve recently added any new hardware or drivers. If so, go back and remove the hardware and driver. If that doesn’t solve the problem, try updating all of your drivers if possible. If you’d rather determine the exact cause of the Stop 0xA rather than remove anything from your system, you’ll have to examine the message more thoroughly. You can determine which process or driver tried to access memory it shouldn’t have by looking at the parameters displayed on the BSOD. As an example, Microsoft uses the following Stop message: STOP 0x0000000A(0xWWWWWWWW, 0xXXXXXXXX, 0xYYYYYYYY, 0xZZZZZZZZ) IRQL_NOT_LESS_OR_EQUAL Address 0xZZZZZZZZ has base at <address>- <driver> The four parameters inside the parentheses have the following meaning: •0xWWWWWWWW: Memory address that was referenced improperly •0xXXXXXXXX: IRQ that was required to access the memory •0xYYYYYYYY: Type of access: 0=Read, 1=Write •0xZZZZZZZZ: Address of the instruction that attempted to reference the memory at 0xWWWWWWWW If the last parameter falls within the address range of one of the drivers loaded on your system, you will know which device driver was running when the memory access occurred. This driver is often identified in the third line of the STOP screen: Address 0xZZZZZZZZ has base at <address>- <driver name>. If <driver name> is a specific driver, search in the Microsoft Knowledge Base on the keyword 0x0000000A and the driver name for suggestions for solving this problem. smartcomputing.com ************************************** good luck :) mark