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To: bosquedog who wrote (15564)1/29/2001 2:57:52 PM
From: mr.mark  Respond to of 110618
 
bob

or if you outline for them everything that you have tried, then the hoop-jumping is toned down, because they know you have done some valid troubleshooting. this has been my experience.

jmho, of course

:)

mark