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Technology Stocks : The *NEW* Frank Coluccio Technology Forum -- Ignore unavailable to you. Want to Upgrade?

To: a. paisley who wrote (1924)	2/3/2001 1:45:22 PM
From: Frank A. Coluccio	Respond to of 46821

Yes, the image app has caused a lot of discussion in techie circles this week. Here's a related item to think about. Switchboard operators and call center attendants are quickly becoming a thing of the past. During this past week I had an experience with a voice recognition application (which was responsible for displacing 18 live operators at one of my clients' call centers in a flash cut) that understood my raspy voice and poor pronunciation of a French name without a glitch. And unlike the operator who didn't want to take the extra measure before it, it connected me to my party, who happened to be in a remote office, out of area code, and resideing in another state. Now, here's the point I wanted to make: How long do you think it's going to take for government to seek the right through CALEA fbi.gov , or some other umbrella initiative, to insert their libraries of criminal voice prints in end user voice systems, allowing them the ability to do remote surveillance on a selective, or universal, basis? But why stop there? How about telling public network vendors that they must support split-streaming of all voice, fax and video services, so that one stream is routed to government servers, so that they could do surveillance on an ongoing basis on "all" voice, fax (text reading) and video conferencing (your VISG) traffic in both the PSTN and ISP VoIP and H.323 multimedia gateways? The technology exists today to do this for both the detection of visual and audio attributes, right down to the fractal or harmonic, respectively. Actually, I'd be very surprised if it isn't already being done. In fact, I'm sure that it is. Only problem is that it was much easier to manage payloads that were 64- and 32- kb/s, synchronous, than it is to break down 13 kb/s and 5.8 kb/s cellular and VoIP protocol payloads, demanding of DSP-enabled traps that can do on-the-fly envelope opening. FAC