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Technology Stocks : Compaq -- Ignore unavailable to you. Want to Upgrade?

To: Elwood P. Dowd who wrote (89559)	2/7/2001 7:42:31 PM
From: hlpinout	Read Replies (1) \| Respond to of 97611

Thread,there is a probably a new message in your in box. -- February 7, 2001 10:14am Compaq Launches 'Zero Latency' Initiative By Charles Babcock Inter@ctive Week Compaq Computer is trying to capitalize on its large server lines with a "Zero Latency Enterprise" initiative. By doing business with its Business Critical Server Group and partners, its customers will be able to capture customer data as it is gathered and have it immediately available for dealing with the customer relationship, Compaq representatives said. "Zero latency" is a termed coined last year by GartnerGroup as a way of summing up the trend for companies to work with fresher and fresher information. In a zero latency operation, the data is captured and fit into a context as soon as it is created in any corporate system. Thus, a customer complaint on a previous order is immediately available as the customer starts to enter a new order, giving a sales representative a chance to intervene if the previous problem appears to be affecting the current order, said Howard Elias, senior vice president at Compaq's Business-Critical Server Group. Compaq is, in effect, attempting to take advantage of a recent development in data warehousing, the operational data store, where systems know automatically what data from an order-taking or accounts receivable system should be forwarded to the data warehouse. In the past, data was collected nightly or perhaps weekly from such systems and became available for analysis within what was viewed a year or two ago as a reasonable time frame. Now Compaq and partners, such as Savant Technologies, the SAS Institute, Acxiom and Mercator Software, are trying to make zero latency less of a theoretical construct and make data, particularly customer data, immediately available for use by other systems, Elias said. "The Internet model has moved us all to act and respond to our customers in real time," he said. Compaq's ZLE systems rest on its NonStop Himalaya server line, a high availability system that pairs up servers so that one may fail without interrupting of processing. Both the server hardware and its NonStop database system were acquired in Compaq's purchase of Tandem Computers. In addition, Compaq is offering low latency data warehousing systems based on its 64-bit AlphaServer and its Intel-based ProLiant servers. Savant Technologies is provide data extraction, transformation and loading software that captures data from an operational system and loads it in a predefined way into the data warehouse. Mercator will supply data transformation software that reduces the effort of getting data used by one system to work with another system. SAS is a supplier of data mining and business intelligence software for analyzing data. Acxiom has software that links disparate systems to provide a single real-time customer view. Other partners include Blaze Software, a Brokat company, which will provide a rules engine. Protagona Worldwide will offer marketing and customer campaign management systems. MicroStrategy will provide a Web-based business intelligence platform, and The Trillium Software Division of Harte-Hanks Data Technologies will supply customer identification and relationship matching software, Compaq spokesmen said.