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To: steve who wrote (19891)	2/16/2001 5:06:33 PM
From: steve	Read Replies (2) \| Respond to of 26039

February 16, 2001 13:03 SSA Vows To Go Slow With Online Apps Jump to first matched term WASHINGTON, D.C., U.S.A., 2001 FEB 16 (NB) -- By Thomas R Temin, Government Computer News. Burned the first time, cautious the second. That might be the motto for the Social Security Administration's online service efforts. William Gray, SSA's assistant deputy commissioner for systems, said Monday that the agency is going slowly in deploying services electronically, having been bitten by a privacy controversy several years ago over a Web application. "We do more usability testing, more public vetting" of applications, he said. Plus, the agency now commits only to pilot rollouts in limited geographic areas before deciding whether an application can go national. Still, Gray said, SSA has a goal of offering 60 percent of its services online by 2004. Speaking at the monthly GCN Information Technology Forum in Washington, Gray said that without robust user authentication tools, people applying for benefits online must have direct deposit and at least a one-time, in-person identity verification. But, Gray added, the agency would soon start testing biometric authentication, starting with employees using SSA's virtual private network. Reported by Government Computer News, gcn.com. 11:46 CST (20010216/WIRES ONLINE, PC, BUSINESS, LEGAL/) newsalert.com steve