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Non-Tech : Quote.com QCharts -- Ignore unavailable to you. Want to Upgrade?

To: qcom_datadept who wrote (12601)	2/21/2001 5:01:02 PM
From: William	Read Replies (1) \| Respond to of 17977

i looked at CME site, and its price is: Internet Services -Each Professional Subscriber, or $60 per month -Each NonProfessional Subscirber, or $12 per month -Per Quote accessed/displayed, if CME approved $.01 per quote so if we are non-professional, we should only pay $12/month, not 60, right? they also have this: Promotional Quote Program This fee-waiver program will include only the E-Mini S&P 500, the E-Mini Nasdaq 100 and the FORTUNE e-50 IndexTM futures and options contracts. The program has been modified to be a subscription-based six-month trial, after which a $10 per month fee will be charged. so for eminis, we only pay $10.

To: qcom_datadept who wrote (12601)	2/21/2001 5:32:32 PM
From: TFF	Respond to of 17977

"The CME also is adding a new exchange fee program, which involves E-Mini S&P 500, the E-Mini Nasdaq 100 and the FORTUNE e-50 Index futures and options for real-time at a reduced rate. We're reviewing it for possible later implementation." Will you be implementing this prior to March 1,2000? otherwise subscribers solely using E-Mini S&P 500, the E-Mini Nasdaq 100 quotes will be forced to pay $60 a month for quotes, or go to another quote provider. Thanks

To: qcom_datadept who wrote (12601)	2/21/2001 7:43:30 PM
From: SE	Respond to of 17977

Nothing personal. Message 15389224

To: qcom_datadept who wrote (12601)	2/21/2001 7:43:30 PM
From: SE	Respond to of 17977

Nothing personal. Message 15389224

To: qcom_datadept who wrote (12601)	2/21/2001 9:30:29 PM
From: agent99	Respond to of 17977

Can you please tell us what is wrong with the Emini quotes? So far there has been virtual silence. Where is the problem? At Qcharts? What is being done to fix the problem, and WHEN WILL IT BE FIXED? PLEASE GIVE US AN ANSWER. Especially if we're gonna be ponying up $60/month in a few days for it, we deserve accurate information and timely responses. And while your at it, why will we be forced to pay $60/month instead of the $12/mo for the nonpros? 99

To: qcom_datadept who wrote (12601)	2/21/2001 9:50:00 PM
From: groz	Read Replies (1) \| Respond to of 17977

>> We're exploring the possibility of adding another new program, though it won't be added at this time. The CME also is adding a new exchange fee program, which involves E-Mini S&P 500, the E-Mini Nasdaq 100 and the FORTUNE e-50 Index futures and options for real-time at a reduced rate. We're reviewing it for possible later implementation What this really says, is this The exchange will allow you to distribute a limited selection of CME data to customers for a much smaller fee, but you are to damn lazy to implement it, so you will just make us coff up the full fee instead of the lower fee, if all we want is the data in the reduced set. This is what i would call a fine example of 'ignoring customer requirements', and just doing whatever is the absolute least implementation effort possible. I look at the emini data for the last couple weeks, not likely i'll coff up for that, it's broken anyays. Just what i need, 60 dollars in charges for incorrect data. I'm able to tolerate some 'hiccups' as systems are upgraded, thats typical in the networking world. But blatant disregard for customer requirements, no, that's not tolerable. I need the data from the emini, and i need it correct. I'll pay for what i need, but i'm not gonna pony up for the entire CME just because you are to lazy to implement the new options for data subscriptions. If quote.com gonna make me pony up 60 bucks for the entire CME just to get the emini, when the exchange has an option to get it a lot cheaper, it becomes an issue of principle, and it's time to find a new data supplier if this one isn't going to even make any attempt to look after it's customers in a manner acceptable to them. I've been patient, but this will become the straw that breaks the camel's back.

To: qcom_datadept who wrote (12601)	2/21/2001 9:59:51 PM
From: Gary E	Read Replies (1) \| Respond to of 17977

This is from the CME site....... cme.com Promotional Quote Program This fee-waiver program will include only the E-Mini S&P 500, the E-Mini Nasdaq 100 and the FORTUNE e-50 IndexTM futures and options contracts. The program has been modified to be a subscription-based six-month trial, after which a $10 per month fee will be charged. So....QCharts..... That sounds to me like we get the E mini s&p ES, FORTUNE e-50, and Naz NQ for 6 mo at no cost and after 6 mo a fee of 10$ per mo is charged.....Is that right or what ????? Hal

To: qcom_datadept who wrote (12601)	2/21/2001 10:32:56 PM
From: sunshadow	Respond to of 17977

Qcom > Y'all have just about burned every bridge in sight. You must have a death wish. Your arrogance is second only to the Clintons'...

To: qcom_datadept who wrote (12601)	2/22/2001 9:08:15 AM
From: HairBall	Read Replies (1) \| Respond to of 17977

Please click on the chart link and look at the volume spike back in Nov. I have already requested this to be cleaned up last week or the week before, I can't remember. marketdirectionanalysis.homestead.com Regards, LG

To: qcom_datadept who wrote (12601)	2/22/2001 9:11:07 AM
From: cirrus	Read Replies (1) \| Respond to of 17977

Screw you. You expect us to pay $60/mo for NQ01H data indicating an inaccurate "net" for weeks? And you decline to offer the $10/mo program?

To: qcom_datadept who wrote (12601)	2/22/2001 11:19:49 AM
From: KS	Read Replies (1) \| Respond to of 17977

Does anyone at Quote.com/Lycos care about subscribers??? I have been having extreme difficulty logging in for over 2 weeks!!! 90% of the time when I attempt to log on, I get the message "logon failed. User account not found." Occassionally I can log on pre market, but if I get disconnected, I can't get back on through any of your servers. My account and data is current. I have repeatedly emailed your dept. with no response and calling is impossible! I find this inexcusable!

To: qcom_datadept who wrote (12601)	2/22/2001 11:28:59 AM
From: faro	Respond to of 17977

Why do I have to write the exchange name in capital letter sometimes on Chart Ex: This morning I wanted EMC and I had to write NYSE:EMC to get the quote and graph. Same happened now with EFNT I had to write NASDA:EFNT in order to get it. And so on... I'm on Boston r6 -- but had the same error on Boston r5 and r4 Faro

To: qcom_datadept who wrote (12601)	2/23/2001 12:39:17 PM
From: agent99	Respond to of 17977

I received further information yesterday on the NQ issue... I'm sorry to say that based on the current distribution of development resources and the priorities set by that team's director, it will be at least 5 weeks until the NQ net change will be able to be looked at. ~Jay What exactly was the information that you received? Can you tell us what the problem is/where it lies? This question has been asked over and over, yet no response. I find it unacceptable that this issue is back burnered; if Qcharts is so short of 'development resources' that they can't fix important problems in a timely manner then the company clearly needs to hire more. 99