To: Scumbria who wrote (67050 ) 3/4/2001 8:20:58 PM From: Dave B Read Replies (3) | Respond to of 93625 Dave's remark about Dell selling cancelled orders as refurbished made no sense. The fact that someone placed an order and later cancelled it, does not make an item used or damaged. For anyone who understands business and Dell's business model, they do. No one said the items are used or damaged. But Dell's business model is one of quick turnaround. In fact, last year I heard that Dell, on average, is paid for the systems by customers 8 days before Dell has to pay for the parts . CPQ and HP, otoh, pay for the parts 40 to 45 days before they get paid for the systems . Unlike the other suppliers, Dell does not prebuild systems, nor does it keep an inventory of systems sitting around. Systems sitting in warehouses are lost money (the cost of storing them, etc.). Therefore, Dell moves them out as quickly as possible (in fact, if you check the list of refurbed systems in the evening versus the morning, you'll find that most of the systems are gone). Thus, they'd rather get paid for the systems as quickly as possible, and even at "refurbed" prices, they still make money. On the day that the 1100 8100 systems were posted, I believe they had roughly 2300 desktop systems (usually the number is much less than this, from what I've seen) for sale on the refurb price list. If Dell has 20% of the roughly 150M PC market this year, they'll ship 82,000 systems per day. The 2300 systems represents 3% of a days shipments. Even in this period of belt-tightening by individuals and corporations, a 3% cancelled order rate still seems high to me, but again, may have represented a cancellation of a large order or two. It's business, not technology.