Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Pastimes : Computer Learning -- Ignore unavailable to you. Want to Upgrade?

To: Junkyardawg who wrote (18168)	3/29/2001 8:00:29 PM
From: shadowman	Respond to of 110652

Dawgy, Depending on how old the scanner is...assuming it's under warranty, I'd ask for an RMA number and send it back to HP for a replacement. If it's under warranty insist on it. If nothing else, sometimes when the manufacturer is faced with a unhappy customer who wants to return a possibly defective item, the customer service (tech support) becomes a little more cooperative.

To: Junkyardawg who wrote (18168)	3/29/2001 9:05:31 PM
From: thecow	Read Replies (1) \| Respond to of 110652

Junkyardawg Do you have StillImageMonitor checked to load at startup in your System Configuration Utility? tc

To: Junkyardawg who wrote (18168)	3/29/2001 9:08:43 PM
From: Jack Russell	Read Replies (1) \| Respond to of 110652

JYD, I have had the same experience with my HP 5100 c scanner when I upgraded from win 95 to win 98. HP has not helped... I will never buy another HP product because of this, Although the others I have do work well,,, HP deskjet CD writer ETC Etc Etc...The support sucks...I feel HP gets your money and forgets ya.... 900 # my A$$ ST

To: Junkyardawg who wrote (18168)	3/29/2001 9:35:52 PM
From: David L	Respond to of 110652

Hi Junkyardawg, As the owner of an HP Scanjet 6200C scanner, I'm familiar with your frustration. I've installed it on Win98se and Win2000 machines with unreliable results in both cases. Sometimes it would work, sometimes it wouldn't ("scanner can not be found" etc.) From the HP website, I ordered a software update CD (couriered free) which seemed to solve the problem -- for 3 days. Now, when the problem strikes, I unplug and replug the scanner's power cord, and reboot the computer once (or sometimes twice). I'm not sure if the cursing plays any role in the cure...

To: Junkyardawg who wrote (18168)	3/30/2001 8:50:38 PM
From: mr.mark	Read Replies (2) \| Respond to of 110652

hey lamar re, "I have spent about two months doing every freeking thing there is to do to get my scanner working and I still cannot get it to work" i would humbly submit that you haven't tried everything there is to try, or else the scanner would be working. even if that one final thing to try is what dennis suggested, which is sending the darn thing back. <g3> so unless you are fed up and have thrown ze scanner out ze window, here's yet another suggestion for going after this frustrating problem.... fixwindows.com let us know, lamar good luck :) mark