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Pastimes : Computer Learning -- Ignore unavailable to you. Want to Upgrade?

To: SIer formerly known as Joe B. who wrote (18739)	4/15/2001 8:41:46 PM
From: mr.mark	Read Replies (1) \| Respond to of 110582

former joe "I'm disappointed with all the problems but very happy with the support and service" man, you said a mouthful. i suppose that ultimately you should count yourself lucky, but having said that, how lucky is it to keep having the probs you've faced, right? "I still don't have Drive Image" just curious if you're planning on getting it? good luck with the on-going fix. and thanks for sharing, joe. keep us posted, okay? :) mark

To: SIer formerly known as Joe B. who wrote (18739)	4/19/2001 10:59:11 AM
From: SIer formerly known as Joe B.	Respond to of 110582

Update: The tech came yesterday and installed the new CPU. He put the heat syync on backwards so the machine shut down 15 seconds after booting. He was then going to pull everything out but I suggested trying the old CPU first. He did, but again he put the heat sync on backwards so the machine again shut down, He then pulled everything and out and got the same results. He then called Dell. After he was on the phone with them for 30 minutes they figured out the problem. He reversed the heat sync and everything worked fine. Well almost everything. My memory problems cleared up but my harddrive is really only 31.4 gigs. I can't believe I hadn't noticed that before. I just spent an hour on the phone fighting with Dell to let me keep this harddrive and give me the 45 gig harddrive I paid for as compensation for the 10+ hours I've spent on the phone with them and the 20+ hours I've spent running diagnostics and reinstalling software, they wouldn't go for it. My only options were having a tech install the 45 gig hd and take the old one away or they'd mail me a new hd and give me 10 days to return the old one and if I wanted to keep the old one they will charge me for a 45 gig not a 32 so that's not really a viable option. Now for a few things I learned along the way, Dell replaces parts with refurbs, not with new parts and the techs that work for the company that Dell subcontracts their service out to only make ~ $13 an hour so they're not likely to be topshelf.