To: Captain James T. Kirk who wrote (4053 ) 5/3/2001 10:21:33 AM From: zax Respond to of 10485 Can voice-over save DSL? By Christopher Locke Red Herring May 3, 2001 Maybe DSL stands for "doesn't stay long." In a market that's barely five years old, independent DSL providers are finding themselves on the brink of extinction. Northpoint Communications recently shut down operations after filing for bankruptcy last January, leaving more than 100,000 customers without service. The No. 2 supplier, Rhythms NetConnections (Nasdaq: RTHM), has seen its stock plummet to less than $1 per share. The "healthiest" of the DSL companies, Covad Communications (Nasdaq: COVDE), hasn't released its 2000 earnings, and many infer that they might be worse than expected. It doesn't help that Covad had to invest $20 million in a "restructuring charge" due to the exorbitant number of customers who didn't pay their bills. And when you consider the fact that cable service outnumbers DSL by a three-to-one margin, things seem pretty hopeless, right? Not if General Bandwidth has a say. General Bandwidth, a startup that's creating voice-over-DSL technology for ISPs, believes survival will be found in evolution. "The DSL market will be the first to utilize voice-over technology," says Brendan Mills, president and CEO of General Bandwidth. "The analog system used today to deliver voice is a 100-year-old technology." The company says its technology is ten times cheaper to deploy than analog. Like in most new technology plays, however, there's no outside independent lab to verify General Bandwidth's claims. General Bandwidth says its technology allows multiple voice lines over a single broadband connection, whereas traditional services run over copper. Moreover, customers can install the modem without special technical training -- a big leap from DSL setup today -- and the cost is less, thus improving the bottom line for General Bandwidth. NEW BREED OF BANDWIDTH General Bandwidth is bold to claim its technology will put DSL back in contention with cable. It also says competitors like Zhone Technologies and Alcatel (NYSE: ALA) won't be able to compete with its offerings. The company has not yet publicly announced its customers. But established telecom competitors like Alcatel find General Bandwidth's assertion that they won't be able to compete a complete joke, according to Jay Fausch, senior director for marketing at Alcatel. "Alcatel has a long history of selling to service providers," says Mr. Fausch. "We offer voice-over-DSL solutions that carry on that heritage." First-quarter shipment numbers for Alcatel's DSL modems appear to be as good if not better than in fourth quarter 2000, Mr. Fausch says. Alcatel shipped 1.5 million modems in the fourth quarter to customers SBC, Verizon, and BellSouth (NYSE: BLS). CIRCLING THE DRAIN? General Bandwidth's and Alcatel's choices in customers, however, might hinder their public images instead of helping. Many industry experts contend that as independent DSL suppliers go out of business, regional bell operating companies (RBOCs), like BellSouth, are waiting in the wings to scoop them up. And as the RBOCs' stake in DSL grows, it makes it next to impossible for an independent to compete. There have also been allegations of high pressure and intimidation in getting independents to sell out or risk losing customers to the RBOCs. If these allegations are true, are General Bandwidth and Alcatel contributing to a potential monopoly? Matt Davis, senior analyst with the Yankee Group, acknowledges that there's bad blood between RBOCs and competitive local exchange carriers (CLECs). "You do run into these types of [ethical] issues," Mr. Davis says. But he points out that the CLECs might have contributed to their own demise. "There was too much competition for too small a market to begin with," he says. Whether DSL becomes what "Ma Bell" was to the '70s remains to be seen. One thing is for sure: it's next to impossible for standard DSL service to compete with cable. That puts the pressure on DSL providers to enhance their services in order to survive.