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To: 2MAR$ who wrote (2203)	5/1/2001 8:15:35 PM
From: 2MAR$	Read Replies (1) \| Respond to of 5893

Micromuse's Netcool Suite to be Used by Excite@Home Business Editors/High Tech Writers SAN FRANCISCO--(BUSINESS WIRE)--May 1, 2001-- Service Assurance Solution Is Designed to Help Enhance Broadband Leader's Network Monitoring Capabilities Micromuse Inc. (Nasdaq: MUSE), the leading provider of realtime fault management and service assurance software, today announced that Excite@Home (Nasdaq: ATHM), a leader in broadband, intends to deploy correlation and presentation applications from the Netcool(R) suite. The Netcool applications are designed to help a company such as Excite@Home provide end-to-end monitoring of its broadband network infrastructure. "To keep pace with increased demand for Internet services and our customers' growing requirements, we look for solutions that help us quickly expand and adapt our broadband network," said Mark O'Leary, executive vice president of broadband services for Excite@Home. "Micromuse's Netcool suite provides a flexible and open solution that is designed to help us improve the efficiency of our overall network service-delivery infrastructure." "Excite@Home is one of the best known names on the Internet because of its ability to successfully deliver a high-availability, high-speed broadband connection to millions of customers nationwide," said Mike Donohue, Micromuse's senior vice president sales & business operations. "With its ability to deploy off the shelf to monitor hundreds of environments and devices, the Netcool suite is well-suited to help Excite@Home meet its needs." Excite@Home intends to deploy Micromuse's flagship Netcool/OMNIbus(TM) application to help maintain its integrated broadband offerings. By collecting, and consolidating events from various network devices, the Netcool/OMNIbus application will provide realtime, end-to-end monitoring of Excite@Home's nationwide infrastructure. Excite@Home's 5-Gbps network infrastructure includes a fiber-optic IP backbone, super nodes, local caching servers and cable modems, all of which are monitored from two network operations centers (NOCs) - one on each coast. The Netcool/(R)OMNIbus application is designed to provide an end-to-end view of events occurring throughout the network, and is designed to help network operators in the NOCs identify and respond to network issues before they systematically affect the delivery of services. Excite@Home also intends to deploy the Netcool/Internet Service Monitors(TM) suite (Netcool/ISMs(TM)) which is designed to provide real-time Internet service availability and response-time information of 18 different Internet protocols and applications, including HTTP, FTP, DNS and RADIUS. Netcool/ISMs(TM) are designed to help Excite@Home improve the manageability of its Internet-based offerings by regularly testing each service at user-defined intervals. Micromuse's Netcool/Precision(TM) application is intended to help Excite@Home's network operations team to quickly determine the precise location of network-related service issues. The Netcool/Precision software's patented Network Slice(TM) technology is designed to discover the actual path traveled by a packet between two devices on the network - right down to the entry or exit connection on a switch or router. This is expected to help the team isolate issues and expedite the maintenance process. Micromuse will be exhibiting at the Cable-Tec Expo in Orlando Florida May 9-11, booth #1837. About the Netcool(R) Suite Micromuse's Netcool(R) software suite collects management data from more than 300 management environments and network devices, including voice, data and Internet. Fault data is rapidly processed and filtered by the Netcool ObjectServer(TM) an in-memory database. The Netcool suite helps operators to build views of service availability in realtime, helping them manage networks more efficiently. Because it is scalable and deploys rapidly, the Netcool suite helps service providers to expand their networks as their markets grow.