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To: Jim Oravetz who wrote (4710)5/2/2001 1:25:12 PM
From: Mika Kukkanen  Read Replies (1) | Respond to of 5390
 
For those with long memories, the so called slow to implement new services also happened 10 years ago as we migrated to digital mobile systems. The biggest problem today is the ubiquity of the Internet and how we can pass information to a mass audience - an audience not acquainted with the industry from financial institution commentators to posters on chat fora (or forums - as this is now acceptable term in some English speaking circles including the spell check on SI I just noticed. It didn't like the "proper" word!). A good example includes posters on SI that spiel their mantra and then get frustrated that the industry hasn't followed their "predictions".

One thing is for sure (or as sure as you can be in these changing times), the main switching suppliers and large operators are in for the long-term, so even with a down turn in the market they tend to make a good investment in the long run. This of course is purely IHMO.



To: Jim Oravetz who wrote (4710)5/9/2001 12:31:26 PM
From: Jim Oravetz  Read Replies (2) | Respond to of 5390
 
Survey Shows Declining Interest In Shopping on Mobile Phones
BY KEVIN J. DELANEY
Staff Reporter of THE WALL STREET JOURNAL
Consumer interest in buying things online using mobile phones has dropped dramatically from last summer, according to a survey to be released Wednesday that adds to the mounting skepticism about the prospects for new wireless services.
Only 12% of mobile users surveyed world-wide in January said they intended to use Internet-enabled phones for any type of transaction, down from 32% last June. The decline was most marked in the U.S., where a mere 3% of those surveyed planned to buy things using their cell phones, compared to 34% six months earlier. In Europe, 14% were interested in such mobile commerce, or m-commerce, down from 29% last June.
"The scale of the drop was quite a surprise," said Paul Collins, a consultant at A.T. Kearney in London. This latest survey of about 1,600 wireless customers in the U.S., Europe, and Asia is scheduled to be released Wednesday by A.T. Kearney and the Judge Institute of Management, Cambridge University's business school.
Mr. Collins blames the falloff on the failings of the first wireless Internet offerings that hit the market last year and says sales of cellular handsets could suffer as skeptical consumers seek other ways to go online.
Mobile operators around the world have invested massively in licenses and infrastructure that will allow them to offer faster wireless Internet access. But research to date has raised questions about how soon and how much consumers will be willing to pay for the more sophisticated services.
European consumers surveyed by Jupiter Research earlier this year showed little interest in any mobile application beside electronic mail. Similarly, cellular users polled by Forrester Research in Germany at the end of 2000 were on average "not interested" in a menu of possible mobile Internet applications. Perhaps worse news for the cellular carriers, those consumers and European businesses surveyed by Gartner Group this winter showed an aversion to paying much - if anything - for wireless Internet services. And some retailers, like online bookseller Amazon.com, have scaled back or eliminated m-commerce initiatives because of lackluster customer interest.
Mobile operators and handset makers generally concede that the first generation of those services using Wireless Application Protocol, also known as WAP, or its equivalents have disappointed consumers with slow speeds and limited offerings. But they say network upgrades this year and next will make them more attractive and win over customers en masse.
At the same time, an explosion in the use of wireless instant messaging world-wide could help make those cellular users more receptive to m-commerce services down the road. 75% of European and 57% of Japanese mobile users send text messages over the cell phones, according to the A.T. Kearney/Judge Institute survey. Meanwhile, 27% of U.S. users do the same.
And some carriers say it's wrong to totally write off m-commerce for the moment.
"I could not imagine that we've seen the growth of WAP we've seen without the sustaining of m-commerce on our portal and network," said Peter Lisle, a program manager for GPRS wireless Internet services at Cellnet, British Telecommunications PLC's UK mobile operator. Mr. Lisle said m-commerce statistics were not immediately available for Cellnet, but that the carrier has registered as many as 80 million page impressions -- which counts the number of single pages accessed -- per month on its WAP portal site.
While the majority of new handsets come with WAP or similar wireless Internet capability, only 16% of cellular users world-wide owned one of those more advanced phones as of January, according to the A.T. Kearney/ Judge Institute survey. Like other industry analysts, A.T. Kearney's Mr. Collins says mobile operators need to replace their obsession with network technology with a focus on constructing offerings that will interest consumers. A lack of interest in wireless Internet applications and concerns about ease of use were the two issues cited most frequently by survey respondents.