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To: j-at-home who wrote (20785)	5/7/2001 9:10:13 AM
From: ColtonGang	Respond to of 37746

More SEBL deals.......KeySpan Standardizes on Siebel eBusiness Applications Leading Energy and Services Company in Northeast U.S. Deploys eBusiness Solution to Enhance Retail and Utility Customer Service SAN MATEO, Calif.--(BUSINESS WIRE)--May 7, 2001-- Siebel Systems, Inc. (Nasdaq:SEBL - news), the world's leading provider of eBusiness applications software, today announced that KeySpan (NYSE:KSE - news), the largest distributor of natural gas in the Northeastern U.S., will standardize customer-facing activities on Siebel eBusiness Applications including Siebel eEnergy, designed specifically for the energy industry. By creating a single, comprehensive multichannel customer information management system, Siebel Systems' solutions will enable KeySpan to improve deal structuring and project management for energy service customers, and respond to utility customers' needs -- whether they contact the company by phone, email, Web, fax or in-person at branch offices -- to ensure customer satisfaction. KeySpan's deployment will be the largest implementation of Siebel eBusiness Applications among North American utilities to date. ``KeySpan has grown quickly through acquisitions, and we had to find an eBusiness solution that would let us smoothly integrate professionals and customers without disruption to service or operations. Siebel Systems' suite of eBusiness applications allows us to leverage investments in legacy systems while providing customers the highest levels of service via Web, call center or other channels,'' said Cheryl Smith, CIO, KeySpan. ``Siebel eBusiness Applications will immediately improve the cost-effectiveness of KeySpan's front office activity, and more importantly, allow us to act quickly on new growth opportunities.'' KeySpan currently offers utility customers electronic bill payment and options to contact the utility by phone, email, Web site or in person. KeySpan will use Siebel eBusiness Applications, including Siebel eEnergy and Siebel eService, to maintain up-to-date customer information that reflects interactions across multiple communications channels. For utility customers transitioning from fuel oil to natural gas, KeySpan is using Siebel eAuction to facilitate online selection of qualified vendors to install equipment and appliances. With deeper insight into customers' needs, KeySpan will be able to understand and forecast demand more accurately, improving its negotiating position with natural gas suppliers and its management of product delivery from other energy providers through KeySpan pipes, for greater customer satisfaction. KeySpan will deploy Siebel Sales and Siebel Professional Services in its Energy Services division, to structure complex energy service deals for commercial projects ranging from highrise lighting systems to power plant construction. By capturing customer interaction from multiple channels, KeySpan professionals will be able to ensure customers' needs are fulfilled at every stage of development, from design to construction to ongoing maintenance and upgrades. And because Siebel Systems' applications will enable KeySpan to automate resource assignment, contract management and reporting against milestones, project managers can streamline administrative activities and respond quickly to queries and change requests, to ensure customer satisfaction over the lifetime of the project. ``Our technical analysis showed that the robust, scalable technology underlying Siebel eBusiness Applications will enable KeySpan to manage complex activity with greater awareness and sensitivity to our customers' needs, so that we can deliver on our commitment to provide reliable service at a competitive price,'' said Smith.