To: Ilaine who wrote (2749 ) 5/13/2001 1:14:25 PM From: Frank A. Coluccio Respond to of 46821 Thanks Blue. And Happy Mother's Day to you, Blue. And to you, Darleen, and to all Moms looking in. Happy Mother's Day! Fathers? Your day will come. The genre of article you posted always has an appeal with me. I guess it's the Ham Operator Kid in me who never left town. It contained some salient points that I'd like to expand on."I don't really know what the Internet is or how it works," said Mit Mien, the village chief. "But it is changing our lives." And this one:"The impact on Rovieng's economy is even more significant." Of course, the 'impact' that is referenced is relative. And once the Internet is attainable, the next step up in its enabling quality, its enabling impact, if you will, is directly proportional to the speed of its delivery and the services that are supported over it. That being the case, doesn't it compel local governments to want to improve their broadband delivery, if even only from an economic and innovation-enabling perspective? In Alberta Province in Canada there is a movement (as is the case in Chicago, Palo Alto, and a growing number of elsewheres) where this motivation has resulted in buildout programs keyed to upgrading the reach and speed of Internet delivery and associated services. See the Executive Summary of the June 2001 Cook Report on Internet where this project is discussed:cookreport.com An excerpt follows:"SUPERNET is the second Albertan contribution to the ongoing Canadian telecom revolution. SUPERNET happened because the government of Alberta looked very broadly at what they call ICT (Information Communications Technology) as an economic driver . SUPERNET is designed for a three year build out to bring fiber to every village in the provence of Alberta. This is what broadband means in Canada where the discussion has nothing to do with the backward and simplistic American approach to broadband as either DSL or Cable Modem services." ------ In a rather stark contrast to the Washington Post article, the following comes to us from Jeff Pulver in his May Pulver.com newsletter:pulver.com ----begin snip:The Net Perspective: How do you experience the Net? As the Net continues to mature, I think it important to keep in mind that the "Net Experience" is different depending upon the person, their perspective and personal Net work habits. On a personal basis, while I consider myself almost "24/7 on the Net" what this means to me is that I am almost always checking email. This doesn't mean I am spending all of my waking hours surfing with a browser or using instant messaging. In fact, I launch a web browser only 1 out of every 7 to 8 times for each time I check email. (I used to be a frequent Gopher user but the number of sites supporting gopher over the years have gone way down.) My personal needs for access to the "Wireless Web" isn't for a light weight browser but an easy way to check email. Surfing the web with challenged user interfaces is not my idea of fun. I wouldn't mind an easy way to communicate with people on my private IM list if somebody I'm looking to reach by phone is on-line but not answering their phone. There are times I sometimes use IM to send "out of band" messages and find myself needing to check inbound IM messages more often now than in the past. One day soon I expect to see POP3 support for most IM clients and the ability for an email client to send/receive IM messages across IM networks as seamless as the way Outlook currently is able to support multiple POP3 email inboxes. My seven year old kids on the other hand don't use email (yet) and their entire "Net Experience" continues to be using a browser to surf the web. One thing that amazes me about my kids is that when I was seven, I vaguely remember looking things up in the World Book Encyclopedia that my parents had in the house. My kids on the other hand think nothing of going on the net and performing web searches to learn about things they are interested in, whether it is about the latest Digimon they saw in a recent episode, when a new game is coming out for their gameboy or Playstation or to help answer a question they had in their homework. On the other extreme, there is an entire population who live entirely in the Instant Messaging space. Carl Ford talks about his teenage daughters and their friends who spend most of their time in instant messaging each other. The point about this is that as people look to create innovative next generation IP Communication services for the "Net Generation" they should keep in mind people experience the net differently and there most likely will not be one service that fits the needs or user experience for all users. And don't forget about an entire generation of people being sold the "wireless internet" whose end user experiences are going to be different than just about anybody else. While I wait for GPRS services to become available in my neighborhood, I've been slowly getting used to the 9.6K CDPD services which work fine for my "thin" text based email messages. Another thing service providers should keep in mind is whether they should be focusing on delivering "push" or "pull" services. Do you notify customers via email and push the messages onto them, or post a message on a website and hope the customer "pulls" down the information? Knowledge of the customers' Net work habits will enable service providers to deliver next generation services which might actually be used by the customers they are targeting. -----end snip FAC