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To: waitwatchwander who wrote (830)6/6/2001 6:24:36 PM
From: J Stone  Read Replies (1) | Respond to of 948
 
NF,

Thanks for the post on Superquinn. While not an IBM sale, it's good to see technological leaders in the food retailing making the ESL plunge. Hopefully, this sale will light a fire under IBM to land a sizable sale.

J



To: waitwatchwander who wrote (830)12/3/2001 10:02:17 PM
From: waitwatchwander  Respond to of 948
 
Feargal Quinn of SuperQuinn

Ireland's "Pope of Customer Service" dominates his market -- and continues to beat bigger rivals -- with a leadership philosophy that is at once folksy and radical. Behind all his success is one big question: How do we convince our customers to come back?

...

fastcompany.com


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