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To: hmaly who wrote (43341)	6/8/2001 9:58:34 PM
From: dale_laroy	Respond to of 275872

>The customer is always right and the only exception that I am aware of is if the customer does something illegal.< I'm not even sure this qualifier is always the case. When I worked for Definicon Systems Inc. We were contacted by Integra Mitsubishi about purchasing our 68020 based coprocessor board. The problem was that, they wanted 10 of our $999 boards shipped within a week, and at that time any purchase over $1000 required an export license. I explained this to the gentleman wanting to make this purchase, to which his suggestion was to make it ten separate orders of one board each. I said that that wouldn't work because we could not ship a total of over $1000 to an individual customer it required an export license. He suggested breaking the order down into ten individual customers and shipping to ten separate addresses, to which I responded that it would still be a problem with all the shipments on a single purchase order. He ended up submitting ten separate purchase orders, one for each of ten different employees of Integra Mitsubishi, to be delivered to their home addresses. It was months later that I found out that all ten boards were charged to his credit card as a single purchase. Anyway, to get ten boards out in less than a week we had to cannibalize our demo systems for an upcoming trade show, limiting us to only higher priced demo boards. As it turned out, by the time they were done with their development and ready to order product we had an export license. They ordered over a million dollars of product from Definicon over several years, and if it were not for the initial export violation, this customer would have been lost. Ever wonder why the U.S. has a deficit trade balance?