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Pastimes : Computer Learning -- Ignore unavailable to you. Want to Upgrade?

To: mr.mark who wrote (20655)	6/13/2001 10:41:47 PM
From: Martin E. Frankel	Read Replies (5) \| Respond to of 110652

Hi Mark and all, Still no success. I keep getting crashes and soft reboots when I attempt to open certain links. I went to tools under system information and tried everything... including repairing Internet Explorer (Ver. 5.5 I downloaded a week ago). Still no luck! I just ran Norton's WinDoctor and came up with 30 invalid ActiveX/COM entries (30 problems), 21 invalid file extensions, 5 invalid help files, 3 missing Microsoft Shared Files, 2 missing multimedia files, and 1 missing program file (hypertrm.dll). There "fix" suggestion for most of them was just to delete the registry entry. As much as I'd like to just do a fresh reinstall, I have so many business files and documents and e-mails, favorites, addresses, etc., etc. that I don't know how I could do it since I don't know the data files to save to my second hard drive. Can I just try reinstalling WIN98 SE (using a custom install without Internet Explorer) directly onto my C: drive without reformatting to see if that replaces the missing dlls and then just let WinDoctor do the corrections it is suggesting which are mostly just deleting registry entries (except for a few where it suggests replacing the missing dll from the WIN98SE CD)? Another issue which may be related is that when I tried to use the DirectX diagnostic tool under start-accessories-system information-tools... the DirectX diagnostic tool window opened up for about 5 seconds and then the computer crashed and rebooted. I have never been able to access the DirectX Diagnostic Tool without causing this, but I wasn't having the problem of websites not opening or getting crashes when in a website. I know a completely clean install is the ideal, but I don't know the names of the data files on many of my programs to save on the 2nd hard drive. Anyone have any ideas? What would happen if I tried reinstalling WIN98SE directly over the existing WIN98SE on my C: drive? Can I do this without disturbing Internet Explorer and Outlook Express and my ISP configurations? If I remember correctly, there was an option for a custom install of WIN98SE where I could just check off the components I wanted. Many thanks in advance for any suggestions and help. Marty P.S.: I wish there was a way to cut and paste the errors WinDoctor came up with so I could post them, but I don't know of any.

To: mr.mark who wrote (20655)	6/14/2001 3:20:31 PM
From: mr.mark	Read Replies (1) \| Respond to of 110652

what happened to cleansweep?.... yesterday, fairly soon after retrieving the nav and nu liveupdates, i rebooted my pc and a message appeared saying that i must reinstall cleansweep (a component of norton systemworks) because the file QDFSDRV.SYS was missing. a reboot was required after the liveupdate, but this missing file message did not appear until the next time i rebooted... maybe because i had booted over into w98. at any rate, i wondered if anyone else who had run the liveupdate, and who also runs systemworks, had encountered this notice to reinstall cleansweep. i did just that, with little effort, and all seems to be well again. :) mark