To: Bruce Brown who wrote (43522 ) 6/15/2001 11:59:22 AM From: Mike Buckley Respond to of 54805 Bruce, To expand on your point, let's take a look at long-term projections for CRM growth. Using the details I'm supplying at the end of this post, we've got so-called "actual" CRM revenue for 1999 pegged at anywhere from $2-$4 billion. One consultancy says that 1999 actuals were higher than another consultancy's actuals in 2000. And to add to the problem, it's rare that any of us sees actual reports by consultancies, as opposed to pieces describing the reports. Note that Epoch says in their report written last month that IDC's actuals for 1999 were $4.2 billion. Yet Individual Investor magazine wrote in March, 2000, that IDC said CRM revenue was $1.7 billion. The article wasn't clear if that was still a projection at that time or an "actual" number. It really is difficult getting a handle on the CRM industry stuff and always has been. Using the numbers we've been given in the past year, consultancies have predicted anywhere from 25% to 100% annual CRM growth over the next few years. It will definitely be interesting to see the extent to which projections eventually change after taking into account the current economic slowdown. You're right that there is nothing definitive to hang our hat on when making valuations these days. But as you know, I'll always make the point that we still gotta try when we're making buy and sell decisions.In May, IDC Actual 1999: $4.2 billion Actual 2000: $6.6 billion Projects 35% growth through 2004 (Don't know if that's using 1999 or 2000 as the base) Using 1999 as the base, implied estimate for 2004: $19 billion Using 1999 as the base, implied estimate for 2004: $30 billionIn March, Datamonitor PLC Actual 2000: $3.9 billion Estimate for 2005: $11.9 billion Implied annual growth: 25%In October, Aberdeen Group Estimate for 2001: $14 billion (not sure when that estimate was made) Estimate for 2003: $24 billion Implied annual growth: 31%In September, AMR Actual 1999: $4.4 billion Estimate for 2004: $20.8 billion Implied annual growth: 36%In March last year, IDC Actual or estimate (?) 1999: $1.7 billion Estimate for 2003: $13 billion Implied annual growth: 97% --Mike Buckley