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Technology Stocks : Intel Corporation (INTC) -- Ignore unavailable to you. Want to Upgrade?

To: Mary Cluney who wrote (137901)	6/21/2001 6:58:43 PM
From: Saturn V	Read Replies (1) \| Respond to of 186894

Hi Mary, Ref <<For instance, you can configure and order a Dell computer online, but when you call a sales rep about your order, he doesn't know anythiong about the computer that you have ordered online. After telling him about the order, he puts all the information into the computer for future reference and will get back to you as soon as he gets the story straight. But when you call the next time and get someone else, you have to go over the whole story all over again. >> I had a painful experience with Dell on a similar issue. I had a service problem and it took several phone calls,and exchanges of several E-mails to resolve. Unfortunately with each person I had to start all over again, and each time all the information had to be regurgitated. Finally they sent a service rep to my house, but again all the information had to be repeated. I was shocked that Dell personnel did not have a record of all the E-mails on this issue. What a waste of consumers time and the serviceperson's time. This is an application crying out for computerization. I am sure that entereprise level software for this has been written, but does not exist at Dell. The caveat is that Dell has outstanding employees, and if the problem is resolved in one call Dell smells like a rose. If they had better computer tools they could handle other situations better. Ref < No wonder they have no visbility to sales in the next quarter > Dell has plenty of company on this issue. They can join Cisco,HP, Nortel,Sun amongst many others in the dark. Intel claims to have better visibility, but Joe Osha and others dont believe Intel.