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Technology Stocks : Compaq -- Ignore unavailable to you. Want to Upgrade?

To: rudedog who wrote (91920)	6/27/2001 3:07:39 PM
From: Piotr Koziol	Read Replies (1) \| Respond to of 97611

"Compaq increases where Dell fades" quoted first by oldguy50 from Motley Fool CPQ thread: Study says Compaq increases leading industry-standard server customer satisfaction rating for second consecutive quarter; Dell fades According to the Technology Business Research (TBR) first-quarter Corporate IT Buying Behavior and Customer Satisfaction Study, Compaq has increased its industry-standard server customer satisfaction ratings for the second successive quarter. At the same time, the study notes, the customer satisfaction rating for Dell, Compaq's closet competitor, has slipped for the third consecutive quarter. Compaq is the only manufacturer in the server market to exhibit positive growth in customer satisfaction ratings for both the first quarter 2001 and fourth quarter 2000. TBR notes that, "A striking aspect of this quarter's analysis is the great distance at which Compaq has exceeded the competition for parts availability, scalability, server management and overall hardware reliability," and in the consistency of its customers' satisfaction from quarter to quarter. Continuing, TBR states that Compaq ProLiant servers have clear leadership in the key areas of server management, enterprise solutions, ease of configuration/installation and scalability. In addition, Compaq showed a marked improvement in satisfaction with replacement parts availability, and also has comparable satisfaction ratings with its nearest competitor for on-time reliable delivery. Compaq also scores very high — and ahead of all the competition — on hardware reliability, its traditional strength and its customers' highest priority. This demonstrates Compaq's ability to improve in other areas without detracting from its core strength. "Customers are the number one priority at Compaq, and their needs and preferences are linked to every part of our business — from product design and delivery to service and support," says Mary McDowell, senior vice president and general manager, Compaq Industry Standard Server Group. "Our customers make ProLiant the world's leading server brand and continue to inspire the innovation we bring to market every day. "Our leadership in customer satisfaction is the result of our relentless focus on customers, continued improvements in operations to ensure excellence throughout the life cycle, and our refusal to compromise when it comes to reliability and delivering real value to our customers.'' According to Julie Perron, TBR manager of Primary Research, "Stability distinguishes Compaq from the competition and represents a continuation of a pattern determined in previous quarters. We are seeing remarkable consistency on the part of Compaq customer satisfaction from one quarter to the next, indicating an extremely loyal customer base which places high emphasis on reliability." Solid business practices drive customer satisfaction As a pioneer in the industry-standard server market, first with SystemPro and later with ProLiant servers, Compaq has established a vast and loyal customer base worldwide. By fostering a close relationship with its customers through extensive customer and channel programs that drive innovation, Compaq has established a consistency and trademark reliability that customers seek out. "Overall," notes Claudio Lisman, CEO, Primestream, "Compaq ProLiant servers are highly stable. ProLiant servers work right out of the box and keep going. Compaq Global Services helped us design our infrastructure, and provided research facilities for consultation and great server support." Adds David Petts, vice president of North America, Industry Standard Server Group, Compaq, "This important independent research underscores that Compaq is delivering strongly in the areas customers value most. It is the overall cost of ownership in conjunction with manageability, scalability, hardware performance, delivery and on-site support response time that gives our customers an advantage. "While some of the competition has focused on price alone, Compaq has made no compromises on what's really important to customers, both near term and long term, and this is reflected in the satisfaction ratings reported by TBR. For more information on the survey, contact Jon Lindy at (603) 929-1166 or visit www.tbri.com.