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To: Bill Fischofer who wrote (59943)7/17/2001 10:48:15 AM
From: The Duke of URLĀ©  Respond to of 74651
 
Windows XP puts a call on Net phones

By Wylie Wong
Special to ZDNet
July 17, 2001 4:41 AM PT

Gavin Cowie isn't in the Net phone business, but it didn't take him long to figure out why the technology has never taken off.
"It's worth it because it's so cheap, but sometimes it sounds like I'm underwater," said Cowie, a 28-year-old San Francisco Web consultant who uses Net2Phone's service to call his family in the United Kingdom. "You need a headset or microphone, and I don't think people will be happy talking into a computer screen."

Five years after Net telephony promised to revolutionize the way the world communicates, the same roadblocks to mass adoption remain. Voice quality is still sketchy, and using a PC to reach out and touch someone is unnatural for people who grew up with traditional phones.

Today, however, Internet phone companies like Net2Phone, Deltathree and Dialpad Communications are pinning their hopes on an unlikely player in the telecommunications market: Microsoft. Telecommunications executives and analysts say recent moves by the software giant into Internet telephony may be the last chance for the technology to reach the mainstream.

The new Windows XP operating system includes communications software that promises to make the quality of Net-based calls comparable to that of traditional phones. More important, struggling Net phone companies believe that the software giant's mere presence will provide a much-needed boost to the long-dormant market.

"People spend so much time in front of PCs. And...


zdnet.com