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Politics : Sharks in the Septic Tank -- Ignore unavailable to you. Want to Upgrade?


To: Lane3 who wrote (21627)8/13/2001 10:43:23 AM
From: epicure  Read Replies (1) | Respond to of 82486
 
It is simply good business to apologize all the time to anyone who complains- unless it interferes with news policy. Isn't that the old tradition of "The Customer Is ALways Right"?

I can recall our news paper apologizing on any number of occasions. They are pretty craven. If you write them a letter and tell them you were offended they will apologize.

I wonder why an apology from a Newspaper would be an Issue to anyone? Is there something subversive about apologizing to people who have been offended? Even if it is something other people feel they should not be offended about? I have always thought it is pretty silly when people with rather strange religious beliefs that are out of the mainstream get offended by the behavior of the middle of society- but if a business wanted to apologize to them, would I care? No. Why should I?



To: Lane3 who wrote (21627)8/13/2001 11:43:52 AM
From: Bill  Respond to of 82486
 
The simple truth is that some people are just more thin-skinned than others. CLV.



To: Lane3 who wrote (21627)8/13/2001 3:42:29 PM
From: one_less  Respond to of 82486
 
"Good manners (and good public relations) require that we respond to those who take offense, even if no offense was intended and even if the offended were being oversensitive."

When there is clearly an unintended offense, I agree with you. It is an abuse to claim other people have offended you in order to advance your cause, position at work, level of influence, cover your ass, etc... It has unfortunately become a common ploy.