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Strategies & Market Trends : NetCurrents NTCS -- Ignore unavailable to you. Want to Upgrade?

To: Teresa Lo who wrote (7599)	8/19/2001 10:52:57 AM
From: Doo	Read Replies (1) \| Respond to of 8925

Teresa, Could you please email me, if you have a moment over the next several days? slewnior@hotmail.com Thanks

To: Teresa Lo who wrote (7599)	8/20/2001 12:54:22 PM
From: stockman_scott	Read Replies (1) \| Respond to of 8925

Teresa: Glad to hear you can focus on content now...The TrendVUE site is looking good and I look forward to reading your updates in the 20/20 Insight area. Its interesting that 'the experts' are telling us that many sectors of the tech world are in a recession and they should be avoided...we can see what's happened to the prices of the leading telecom, optics and software stocks. Yet, I'm starting to see some optimistic forecasts that relate to very strategic areas that leverage technology. This one arrived in an email newsletter earlier today... ================================= CRM HEATS UP DESPITE ECONOMIC SLOWDOWN New findings by the Cahners In-Stat Group predicts that CRM software revenue will continue to grow, from a projected $9.4 billion in 2001 to $30.6 billion by the end of 2005. Despite the current economic slowdown, operational CRM (automated online and telephone processes associated with B2C sales, marketing or service) will grow 30 to 40 percent year over year between 2002 and 2005. The Scottsdale, AZ-based firm reports that much of this growth will come from European and Asia Pacific regions. Currently, large companies account for 78 percent of the software revenue, with only $490 million coming from mid-sized companies. However, In-Stat says the mid-level market will steadily make up a greater portion of software revenue beginning next year. In-Stat's study is titled "The 3 Faces of CRM -- Analysis of the Worldwide Customer Relationship Management Marketplace." Links: Cahners In-Stat Group ( instat.com ) Feedback? Newsletter@1to1.com <mailto:Newsletter@1to1.com> 1to1.com