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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: Patrick E.McDaniel who wrote (166687)	8/30/2001 9:36:25 PM
From: John Koligman	Respond to of 176387

No obvious damage visible on the boxes Pat. I've also bought CPQ desktops and several IBM laptops and had no problems. It could have been the 'luck of the draw' as I'm well aware of Dell's quality rep. I was really pissed at their workstation support though. When I bought the Precision box I optioned it with a $700 video card (Matrox G200 MMS - runs four flat panels for my trading), and the card was bad. One would think Dell would give a 'little better' class of service for systems that run about 6 times the cost of the average PC, but that was NOT the case. Because the video card was not a 'standard' Dell part, I got a huge runaround from several Dell groups in getting it replaced, and instead of taking two days via Airborne it took two weeks. John PS - Now that I think of it, out of all the machines I have bought over the years from major vendors, I would have to say the worst quality/service experience I've had has been with Dell. What can I say??? Perhaps things have changed a bit over the years, as my purchase experience began only this April...