Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Technology Stocks : IBM -- Ignore unavailable to you. Want to Upgrade?

To: Robert Scott Diver who wrote (7307)	9/6/2001 1:44:49 PM
From: art slott	Respond to of 8220

IBM Adds Avaya Deal to String of CRM Pacts Send this Article Print this Article Talkback Related Stories By Robert Conlin CRMDaily.com September 5, 2001 For IBM Global Services, a US$33 billion IT colossus, this is its third agreement with a CRM-related company in two days. On Tuesday, the company struck deals with CRM software maker Onyx and CRM applications maker Firstwave Technologies. In This Story: On Another Note Agreeable Phase Related Stories In a week that -- though only half over -- has featured more alliance agreements than a political fundraising BBQ, IBM Global Services (NYSE: IBM) and Avaya (NYSE: AV) announced they will join forces to develop consulting and implementation services that complement Avaya's CRM, unified communication and e-commerce products. The two companies said they will develop a services practice that will use the resources of IBM Global Services and Avaya Professional Services and that will push to deliver new business for their 200 mutual large enterprise customers, in addition to opening up new sectors. "Two of the biggest challenges for enterprises in today's economy are increasing productivity and retaining customers," said Avaya chief executive Don Petersen. "As a result of this agreement, we can deliver the solutions businesses need quickly and efficiently through the world-class consulting and integration capabilities of IBM." On Another Note Avaya and IBM said they will develop a services practice to sell Avaya's unified communication products -- applications aimed at mobile and remote end-users. Avaya's Unified Messenger application lets employees manage voice mail, e-mail and faxes from a wide variety of wireless devices, for example. The Basking Ridge, New Jersey-based company, which was spun off last year from ailing Lucent Technologies, also announced it has inked an agreement with Lotus Notes to jointly develop a compatible version of Unified Messenger. The agreement gives it access to Lotus' base of more than 85 million Notes users worldwide, Avaya said. Agreeable Phase IBM Global Services said the new services practice will provide consulting, design and implementation for Avaya's CRM products. Avaya said it is the world's leading call center product provider, particularly since it acquired the assets of troubled Quintus earlier this year. For IBM Global Services, a US$33 billion IT colossus, this is its third agreement with a CRM-related company in two days. On Tuesday, the company struck deals with CRM software maker Onyx (Nasdaq: ONXS) and CRM applications maker Firstwave Technologies (Nasdaq: FSTWC). The agreement with Avaya surely will boost the communications company's fortunes in the long run. Avaya is set to post a $500 million restructuring charge this quarter to write off pension benefits from thousands of voluntary retirements. It has seen 5,000 employees leave since it announced a restructuring earlier this year. The company posted third-quarter revenue of $1.7 billion and net income of $24 million. Talkback: Click here to add your comment about this story... See Related Stories IBM Deals Buoy Onyx, Firstwave (04-Sep-01) Avaya Spearheads Speech Recognition Research (07-Aug-01) Avaya Rolls Out Telephony, CRM Innovations (20-Jun-01) Avaya Slashes 3,000 Jobs, Lowers Revenue Outlook (13-Jun-01) Avaya Puts Quintus Assets to Work (15-May-01) Sponsored Links A fully scalable eCRM solution focused on the way you work... Reach thousands of CRM Pros in the CRM Daily Newsletter! Need the right tools for your e-business? Click here. Real-Time Technology News Updated Every 5 Minutes 24 Hours a Day NewsFactor.com E-Commerce Times TechNewsWorld CRMDaily.com Linux Insider WirelessNewsFactor osOpinion allEC.com TechExtreme FreeNewsFeed.com September 06, 2001 S&P 1113.56 -18.18 NAS 1727.64 -31.37 DOW 9861.24 -172.03 Vetting CRM Vendors - Who's Got Staying Power? Full Story Kaiser Gives Customer Service a Shot in the Arm Full Story Divine Feasts on MarchFirst Scraps Again Full Story Catholic Mutual Automates Web Content Management Full Story CRM Quote of the Day: Are Big Deals Bad in Crash Aftermath? Full Story How E-tailers Find Logic in Logistics Full Story PC Maker Consolidation: Boom or Bust for Consumers? Full Story AvantGo Offers Speedy Delivery-Tracking with Mobile App Full Story Broadband Firm Unplugs Code Red Victims Full Story CRM Weekly Roundtable: ROI Scavenger Hunt; Best-of-Breed Battles Full Story Tech Cartoon Just for Fun Monster.com Privacy Practices Assailed by Watchdogs Full Story Advice for Internet Banks: Do Something Full Story Report: Executives Give the Web a 'Thumbs Down' Full Story IBM Adds Avaya Deal to String of CRM Pacts Full Story E-tailers Seek Deliverance from Delivery Challenges Full Story Pegasystems Sees Brighter Future with Sun Full Story AT&T Climbs on Virtual Customer Rep Bandwagon Full Story CRM Quote of the Day: Watch Out for Falling Pie-in-the-Sky Full Story Sitel Reaches to Germany for Service Growth Potential Full Story Web Savvy: Don't Call US - Ever Full Story Report: Executives Give the Web a 'Thumbs Down' Full Story Business Schools Keep E-Commerce on Schedule Full Story Tech Cartoon Just for Fun When CRM Goes Bad Full Story See more news Get news by e-mail Visit open forums

To: Robert Scott Diver who wrote (7307)	9/6/2001 5:27:02 PM
From: art slott	Read Replies (1) \| Respond to of 8220

eBay Embraces IBM for Software, Marketing Boost By Nora Macaluso, www.EcommerceTimes.com IBM (NYSE: IBM - news) will sell more computers and other products on eBay (Nasdaq: EBAY - news) as part of a broad software and marketing agreement announced by the two companies Thursday. eBay also said that it will use IBM's WebSphere software to power the upgraded version of its online marketplace. • IBM Adds Avaya Deal to String of CRM Pacts • eBay, Columbia Tristar To Produce Reality TV Show • Can't Anyone in E-Commerce Do it All? The deal is a big win for IBM, Giga Information Group vice president Mike Gilpin told the E-Commerce Times. "eBay is well known as one of the really successful Internet companies," Gilpin said. "In PR terms, it's very desirable in these times of worldwide doubt about the value of e-business to just remind people that there really are some successful e-businesses out there." IBM said it will use eBay's Web site as "a key sales channel for reaching targeted buyers." The two companies, which did not disclose financial terms of the agreement, said they will work together on joint marketing programs both online and off. External Validation eBay's choice of IBM over rival software makers is a validation of the company's WebSphere technology, according to Gilpin. "The type of thing that eBay does is technically a very challenging problem," Gilpin said, so the choice shows that eBay thinks WebSphere is "up to the job." Gilpin said that in general, demand for software like IBM's WebSphere, or WebLogic from BEA Systems (Nasdaq: BEAS - news), will grow as companies seek to replace old technology they developed themselves with faster, more efficient software. Internal Mobilization eBay said it chose IBM's WebSphere, an increasingly employed e-business infrastructure software, to form the backbone of its technology upgrade "because of its open standards, as well as its strong reputation as a reliable platform for managing high-volume transactions." eBay Technologies president Maynard Webb said the upgrade ensures that eBay "will be able to grow reliably and cost-effectively." Second Inauguration eBay also announced on Thursday the official debut of eBay Stores, which has been operating as a pilot project since June. eBay had said at the time that the pilot program would last two weeks. More than 20,000 businesses and individual sellers are selling their wares through storefronts on the eBay site, both at fixed prices and through auctions, the company said. Buyers at eBay can shop within individual stores, as well as browse for items across all categories. eBay said it will introduce more inventory-management and improved navigation tools in coming months. IBM, which already has its own store on the auction site's storefront section, said it will expand its sales of personal computers, servers and software on eBay, and will include a direct link to the site on the IBM.com homepage. Email this story - View most popular \| Printer-friendly format Archived Stories by Date: