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To: Dan Hamilton who wrote (66)	9/6/2001 10:04:34 AM
From: Puck	Respond to of 787

Infospace appears to be using their Locus Dialogue product for their automated voice menu, which one gets when calling the company. It seems pretty robust from my attempts to test it, and it hasn't failed to decipher my speech so far.

To: Dan Hamilton who wrote (66)	9/6/2001 11:02:23 AM
From: howsmydrivingal	Read Replies (1) \| Respond to of 787

Good morning, When you say compelling Dan, do you mean as a revenue generator? Or as a viable tool? In my readings, I recall Jain talking about various companies attempts to 'rush to market' new products and technologies ahead of their time. The results were initially good (dot com bubble?) but in the long run suffered due to bugs and poor performance. This delay in the voice until now means, (I HOPE), that INSP has taken the extra time to follow their own philosophy and have released a product on the market that will work, and work well. I have also read both in the releases, and on other message boards (from a select few posters that I have come to value) that true voice recognition may not be attainable. The part that is workable is precisely what appears to be offered now. The ability to send a SMS text message to someone by using voice commands and the rest is filled in, For example, when signing off, one might say "Ta Ta For Now" and the screen produces TTfN or some such message. (Cingular has a good commercial going presently that looks to be pushing a whole new language of abbreviated messages like this.) And the type of instructional commands that serve to negotiate applications.-- Now I may be a bit ahead of myself, in that the voice commands can help set up 'push' requests or alert requests, but I am not sure about the 2Way SMS yet....Anyone? INSP is looking to continue to increase the value of their offerings (keeping clients, reducing churn for the carriers, and increasing the incentive for carriers [$$$$$$$$]). Keep piling on the (fully integrated) services, now this will help to add to the 'barrier to entry' for the competition. INSP has been working on this technology for some time now. Other readings suggest that the voice will allow carriers to earn real revenues NOW as opposed to having to wait until the 2.5 and later versions of the wireless web comes to life. Gone, or at least much simplified, is the process of having to press those little buttons on a cell phone to program your menu choices (tedious to say the least). Imagine how many more calls can be made from behind the wheel or any other activity. "Call broker" or "Sports Alert Sampras" In this latest release, they play up the fact that in the sales transaction (where the rubber meets the road), the sales associate will be able to provide a powerful pitch in setting up a somewhat (intimidating to many) complex personalized menu to would be buyers.