To: el paradisio who wrote (81778 ) 9/13/2001 10:47:38 PM From: Ron Read Replies (1) | Respond to of 99985 Security screeners: Big turnover, Less pay than burger flippers By GARY HENDRICKS Atlanta Journal-Constitution Staff Writer A factor in a high turnover rate for airport security screeners -- the first line of defense against terrorists and hijackers -- is the fact that fast-food workers in the same airports are paid better, federal watchdogs have told Congress. While some airports have had to replace their entire screening staffs within a year, Hartsfield International Airport has managed to stabilize its screener workforce through an incremental salary increase for the first year on the job and other incentives. Despite the high turnover, government and industry officials point out that there has not been a terrorist or hijacking incident attributed to the failure of checkpoints in years. Three years ago, the turnover rate at Hartsfield was "significantly more than 100 percent" within a year, but now 60 percent of the staff of 360 remains beyond a year, airport General Manager Ben DeCosta said. "We're doing pretty well in keeping people now," DeCosta said. Currently at Hartsfield, a screener starts at $7 an hour, increasing to $7.50 at the end of the first year, compared to the starting salary on the average of $7.25 for a fast-food worker, according to a survey of the airport's concessionaires. Hartsfield screeners also get bonuses for alertness and providing customer service, DeCosta said. "There's no doubt about that high turnover rate," said Dick Doubravacq, managing director of security for the Air Transport Association, the airlines' trade organization. "With new technology coming on line, you are going to see the bar raised [for qualified screeners] and that directly contributing to better wages." Stress is another leading factor in turnover, Doubrava said. Screeners must balance security and safety with efficient customer service, he said. At 18 major airports, the annual turnover hit an average of 126 percent, according to a General Accounting Office report to Congress last year. DeCosta said he believed those numbers are "stale" and should now be better. This June, Hartsfield had to hire 30 new security employees, but that figure was 60 in June 2000, airport spokeswoman Laniicq Thomas said.