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Technology Stocks : The *NEW* Frank Coluccio Technology Forum -- Ignore unavailable to you. Want to Upgrade?

To: Frank A. Coluccio who wrote (3955)	9/19/2001 8:19:34 PM
From: russet	Respond to of 46821

Not meant to be spam, I own no shares presently,..but the hi-lited area indicates an area of growth that Nortel could be banking part of its future on. Living close to Ottawa, and knowing many present and former Nortel employees, I have noticed that employees working in this division, the e-commerce division, and the customer services area have not seen the massive culling that has occurred in other Nortel divisions (yet). As businesses look to spread out geographically to reduce office expenses and limit risk, this service could become a "killer app" for both wireline and wireless. Employees servicing customers could be anywhere doing anything,....I'm letting my imagination run as to what the CSR on the other end is doing as they take my order or provide me with technical support. We are still wiping away tears from last weeks murderous tragedy, and wishing everyone hurt by it all the best. Nortel introduces IP contact centre solution Wed 19 Sept 2001 News Release Mr. Barry O'Sullivan reports Nortel Networks has introduced its comprehensive IP contact centre solution, giving customers the latest contact centre capabilities along with the quality and reliability of traditional call centre applications. This new solution leverages voice-over IP technology to help enterprises attract and retain profitable customer relationships through a seamless contact centre experience. Nortel Networks' IP contact centre solution allows customers to extend contact centres to branch and home-based agents to handle peak loads and provide service 24 hours a day, seven days a week. It can help to increase employee retention by addressing the needs of a geographically dispersed work force. Additionally, it can simplify contact centre expansion during seasonal business requirements or new programs. Phillips InfoTech estimates that 46 per cent of call centre agent seats will be based on multichannel IP platform technology by the year 2004. Nortel Networks is offering customers a full suite of contact centre applications through evolutionary, IP-enabled PBX and revolutionary IP PBX solutions. These solutions are based on Nortel Networks Symposium contact centre applications in an IP-enabled environment with Nortel Networks Meridian 1 or Nortel Networks Succession Communication Server for Enterprise (CSE) 1000. This allows companies to leverage the profitability and business benefits of voice-over IP without forklifting existing voice and data communications infrastructure. Canada-based Kontron Communication, a leading designer of open-architecture, standard bus embedded components and systems, has already experienced business benefits including increased productivity and scalability by deploying Nortel Networks IP contact centre solution. "Our goal with Symposium is to link offices, effectively track customer interactions and accelerate services," said Benoit Duhamel, IS director, Kontron Communications. "Since we've had significant growth in the past year, we needed more flexibility, and the Symposium Call Center Server -- coupled with Nortel Networks i2004 software phones -- gives us the ability to move agents quickly and seamlessly. Having voice and data on one network is easier to manage and that makes us more efficient." "From the beginning, we give customers a comprehensive migration approach so they can create the right contact centre solution for their needs with unparalleled investment protection," said Barry O'Sullivan, vice-president, portal solutions, Nortel Networks. "Nortel Networks has more than 6,000 Symposium call centres installed globally. Our experience and leadership is evident, and we continue to have loyal customers who prove the business benefits of using Nortel Networks solutions." In 2000, Nortel Networks was the No. 1 call centre provider in Europe and the United States for the fourth year in a row. Nortel Networks had a 28-per-cent share of all agent licences shipped in Europe according to MZA, and a 40.8-per-cent market share of systems shipped in the United States according to Phillips InfoTech.

To: Frank A. Coluccio who wrote (3955)	9/20/2001 2:07:20 PM
From: elmatador	Respond to of 46821

Wireless stocks surge on mobile phone demand By Ben Klayman, Reuters 20 September 2001 Shares of wireless telephone companies rose on Wednesday as investors bet on surging mobile telephone sales following last week's terror attacks on the World Trade Center and the Pentagon that have left nearly 6,000 people dead or missing, analysts said. Despite a lower broad market, shares of wireless companies Verizon Communications, AT&T Wireless Services Inc., Sprint PCS Group and Nextel Communications Inc. all closed up 3 percent to 7 percent in Wednesday trading, as were shares in the world's largest mobile phone maker, Finland's Nokia. The Philadelphia Stock Exchange's wireless telecommunications index finished up 2.24 percent at 81.98. "Wireless companies and their vendors are saying that people are rushing out and buying cell phones after this tragedy," Guzman & Co. analyst Patrick Comack said. "People want to have a cell phone at all times in case of emergency now. I have to revisit my penetration estimates." Wireless phone shipments by manufacturers have plunged so far this year as the economy has slowed. Last fall mobile phone makers were predicting shipments would top 600 million this year, but that figure has steadily dropped and had recently been expected to finish flat with last year's 410 million. Nextel spokeswoman Audrey Schaefer said it was too early to tell whether sales were getting a boost after last week's tragedy, but evidence suggests there is a new appreciation for mobile phones. "We're getting anecdotal information - people that are sending us e-mails about how they used the service, how it made such a difference to them to be able to contact loved ones," she said. Clay Owen, a spokesman for Cingular Wireless in Atlanta said the company saw increased sales in certain areas, including Philadelphia and San Diego, but other places were normal. "It is kind of all over the map right now," he said. Verizon Wireless spokesman Jim Gerace said his firm had launched a new nationwide marketing campaign just before the attacks, but the Northeast has seen an increase in mobile phone sales out of proportion with the rest of the country. AT&T Wireless spokeswoman Danielle Perry said there had been an increase in sales nationwide, but said it was not a significant increase. "I would just emphasize it's only been a few days," she said. "It's certainly too early to classify as a trend." Media reported several cases in which individuals in the World Trade Center's towers or on the doomed planes called loves ones, analysts said. Tim Ghriskey, senior partner at Ghriskey Capital Partners LLC, a Greenwich, Connecticut-based investment management firm, said consumers realize even more that mobile phones afford a measure of safety. "Any stock up here is directly tied to last week's tragedy," he said. Ghriskey added the share price increases are also linked to a belief that redundancies are needed in the mobile-phone infrastructure. Comack said he previously thought mobile-phone sales would top out at a penetration rate of half of the U.S. population, below the industry's projected rate of 70 percent. "To get to 70 percent penetration, you'd have to have little kids and grandma and grandpa carrying cell phones, and I didn't think that was going to happen," he said. "Now, I'm thinking maybe it will. Maybe everybody will be packing a cell phone at least just for emergencies." Comack said mobile phone vendors sold a month's worth of phones last week. Credit Suisse First Boston analyst Cynthia Motz said wireless phone companies also saw a surge in minutes billed after last week's attacks. "Everybody wants to be connected," she said. "Who's not going to want a cell phone after this? People are feeling this is a pretty valuable item."

To: Frank A. Coluccio who wrote (3955)	9/21/2001 10:55:46 PM
From: Frank A. Coluccio	Read Replies (2) \| Respond to of 46821

Photos from Chairman Powell's 9/19/01 Visit to the World Trade Center Area. See uplinked for earlier photos (message #3955). This collection was shot on 9-19, focusing primarily on the damage that was done to the 140 West Street Central Office, which was breached in a number of places when #7 WTC collapsed. Note the number of high-capacity fiber-optic cables (I suspect that some of those are copper for quick-start voice services, too) running out of the windows and onto the street in the last several panels on p.3. fcc.gov