To: Gottfried who wrote (52885 ) 9/22/2001 7:19:00 PM From: Proud_Infidel Respond to of 70976 **OT** EMCIf any technology product emerged the hero from the recent disasters, it was an EMC product called SRDF (for Symmetrix Remote Data Facility). For systems that can't afford to lose a single transaction record -- as at a trading firm or stock exchange -- the EMC product maintains a continuously updated copy on a disk array located far from harm's way. California firms put the mirror copy somewhere on the other side of the San Andreas Fault. EMC was spurred to develop SRDF, in part, by the 1993 terrorist attack on the twin towers. EMC had 25 customers in the World Trade Center, says chief technology officer Jim Rothnie, with another dozen in the immediate vicinity. Most had their critical data mirrored in uptown Manhattan, New Jersey or as far away as Texas. The morning of the 11th, technicians in EMC's Massachusetts support facility got instantaneous trouble signals from Manhattan customers. The tech support folks suspected a power blackout, but it was, in fact, the first jet crashing into the North Tower. Within moments of the impact, the SRDF systems automatically shifted computers over to the backup data banks. For nervous customers who were now down to a single store of critical data, EMC created a temporary backup facility up in Massachusetts. Working through the weekend, EMC technicians enabled financial firms and stock exchanges to reopen their facilities and to pick up where they'd left off. "Obviously, the human losses were uppermost in our minds," says EMC technical chief Rothnie. "But the data these companies were handling is vital to our financial system. So we're proud of the role we played in protecting these companies' livelihoods." EMC's executive chairman, Mike Ruettgers, says that the devastating attacks will show the importance of the lost personnel, but also the importance the information they created. "In order to stay in business," says Ruettgers, "you need to have both. You have to have your people and you have to have their information." Although the affected customers will be acquiring new EMC disk arrays to reestablish a mirrored setup, Ruettgers doubts those orders will prove substantial to EMC, with its $9 billion in annual sales. The computing recession, and price wars in storage with the likes of Compaq and Sun, have pinched EMC's margins.Message 16397532