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To: Ruffian who wrote (15324)	9/26/2001 5:10:47 PM
From: 49thMIMOMander	Respond to of 34857

OTRuffian: 1917, Finland, wasn't even born then to see it. Ilmarinen Maybe that is why WSJ found out about Finland when trying to map first democracy, when looking back before 2k. Clearly some smart guys in US, but the consensus problems are clearly proportional to size of population. (nothing older generations need to worry about, not their job to figure out consensus, had their chance) Btw, it is interesting to note where both proportional representation and consensus is used in US, although a good, regular fight is easier on/for the media (except CSPAN)

To: Ruffian who wrote (15324)	9/27/2001 7:28:05 AM
From: Eric L	Respond to of 34857

re: Wireless Customer Satisfaction Not strictly a matter of technology: >> AT&T Wireless Gets Customer Satisfaction Kudos Kristy Bassuener September 26, 2001 Wireless Week AT&T Wireless received the highest overall customer satisfaction ratings in 13 U.S. wireless markets, according to J.D. Power and Associates' 2001 U.S. Wireless Industry Services Study. The global marketing information services firm surveyed 14,492 households in 25 top U.S. markets. AT&T Wireless' strengths were in its customer service, call quality and corporate services, the J.D. Power survey found. Verizon Wireless received the highest overall satisfaction rating in eight markets, Sprint PCS and Alltel in two and VoiceStream Wireless in the Atlanta area. 'Providing superior customer satisfaction has become critical in the wireless industry to bolster customer retention and increase revenue potential,' said Al Destribats, executive director of utility and telecommunications practices at J.D. Power and Associates. 'Companies with higher overall satisfaction scores not only retain customers an average of two months longer, they also generate approximately $11 more in monthly revenue per customer than do providers that have below-average customer satisfaction.' Carriers have recently focused more attention to customer satisfaction to reduce churn and hang onto subscribers -- the cost of acquiring each new user ranges between $350 and $475, according to J.D. Power and Associates' research. << - Eric -