To: Seeker of Truth who wrote (47774 ) 10/11/2001 3:56:51 AM From: stockman_scott Respond to of 54805 Enterprises May Stumble on the Way To Going Mobile By Brian McDonough, Wireless.NewsFactor.com Wednesday October 10 06:55 PM EDT <<It sounds like taking an enterprise mobile opens a bigger can of worms than some might at first believe. Gartner (NYSE: IT) analysts said that by 2004, the proliferation of mobile options will force at least half of Fortune 2000 firms to support three distinct mobile systems. Companies will have to run three levels of wireless access, according to Gartner: low-speed wireless data only, voice plus Web access, and high-speed wireless LAN (local area network) access. Sounds like a lot of potential for implementations to get out of hand. Gartner advised companies to be "selectively aggressive" by limiting early wireless adoption to those technologies that directly support key business functions. No Gluttony for Wireless Unlike the frenzy seen in the early Internet boom, enterprises are showing remarkable self-control at the wireless technology buffet, often waiting for better networks or devices, higher adoption rates or a better business climate before making investments. But though companies may already have avoided that pitfall, Gartner also recommended that they maintain such discipline once they do roll out unwired services. "Enterprises should buy standardized devices for business users who can prove that they have a need, or provide an incentive program for employees to purchase all PDAs [personal digital assistants] and smartphones throughout the company," Gartner vice president and research director Ken Dulaney told Wireless NewsFactor. While it's good to encourage your staff to purchase their own devices, that practice raises security and integrity concerns, Dulaney said. "Unmanaged, untracked PDAs and phones must not synchronize with enterprise systems unless the user agrees to install and maintain enterprise-supplied security, backup and auditing tools." Tomorrow by the Numbers Gartner predicted that by 2002, 80 percent of mobile devices in the enterprise will contain at least 20 percent personally managed programs and data. By 2003, mobile workers will spend at least 20 minutes per day in a personal data synchronization process, which may be a red flag to enterprises to consider such productivity erosions against the gains expected from mobile deployments. "Key IS strategies for coping with this mobile device invasion will include constraining supported devices, adopting standardized synchronization tools and moving to higher-level application platforms that rely less on a specific operating system," Dulaney said. Faster Instant Gratification Looking ahead to 2004, the analyst firm said it foresees 60 percent of mobile workers compelled to carry technologies that offer instant response by voice and hourly response by e-mail. Whether that compulsion will be due to corporate mandates or real-world exigencies, Gartner did not make clear. The firm did predict an eventual convergence of voice mail and e-mail in which computer systems will determine which media and method will be faster and more convenient to deliver. "In many enterprises, the turnaround time of voice mail and e-mail are different," Dulaney said. "However, eventually they will converge to the point where users will have to respond in seconds, if they can." So, while tomorrow's enterprises will have to keep track of the demands of multiple systems, just think how the employees will feel.>>