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To: Tony Viola who wrote (59649)10/22/2001 5:31:32 PM
From: dale_laroyRespond to of 275872
 
>How come Dell finishes first or second in all customer service polls in the last few years?<

I would guess that it is because Dell does not sell retail. The mail order customer is generally a bit more sophisticated than the retail customer, and less likely to purchase the daily special. If the surveys were limited to non-retail customers, other vendors would probably do better.



To: Tony Viola who wrote (59649)10/22/2001 6:21:42 PM
From: AK2004Read Replies (1) | Respond to of 275872
 
Tony
you tell me, I have used dell computers for the last 5 years and I did not see any special service what-so-ever
-Albert


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