To: Paul Engel who wrote (148811 ) 11/19/2001 11:22:21 AM From: Proud_Infidel Respond to of 186894 Intel Extends Managed Hosting Services With New Automation Technology SANTA CLARA, Calif.--(BUSINESS WIRE)--Nov. 19, 2001--Intel Online Services, Inc. today announced a new automated service technology that extends the company's managed services capabilities and adds remote management and other productivity improvements. The technology, known as Intel® Open Control Technology, gives customers and system integrators shared management and flexible control of e-Business solutions, whether they are located in an Intel Online Services data center, a customer data center or other third-party facility. The new patent-pending technology has been in development for the last several years at Intel. It includes a controller that allows hardware, operating system, applications, storage and network infrastructure to be managed as a single unit, called a ``customer pod.'' Intel Online Services manages the operations of that pod and works with the customer to automate routine and administrative tasks, such as repairing, troubleshooting and server provisioning. By utilizing the controller through a secure management Web portal, customers can view the status of their services and manage automated operational tasks. ``Enterprise customers have varying levels of information technology experience and want to outsource a range of e-Business integration, operations and management capabilities without losing control of their business,'' said Dalibor Vrsalovic, president of Intel Online Services. ``Our automation technology alleviates those fears by putting control back into the hands of the customer without compromising reliability or performance.'' Intel Open Control Technology is currently being piloted with several customers. The technology is a key ingredient in a new family of AppChoice(SM) Managed Services available in the first half of 2002. About Intel Online Services Intel Online Services, Inc., a wholly owned subsidiary of Intel Corporation, provides managed Web services for the global enterprise. Intel Online Services uses innovative automation technology and standardized capabilities to deliver a range of e-Business outsourcing services for greater flexibility, control and reliability. For more information, go to www.intelonlineservices.com.Intel, the world's largest chipmaker, is also a leading manufacturer of computer, networking and communications products. Additional information about Intel is available at www.intel.com/pressroom. Note to Editors: Third party marks and brands are property of their respective holders. Intel and Intel Online Services are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United Stated and other countries.