To: Frank A. Coluccio who wrote (4407 ) 11/26/2001 5:14:32 PM From: elmatador Respond to of 46821 Good news for the technically challenged: Gateway Makes House Calls for Wireless Networking By Jay Wrolstad November 16, 2001 'Many consumers and home office customers aren't satisfied with ordering technology over the Web and then having to figure out how to make it work on their own.' Good news for the technically challenged: PC maker Gateway (NYSE: GTW) now makes house calls to lend a hand in setting up a home computer system, including wireless networking. The company's installation service is available to homes across the United States, with Gateway's 296 retail outlets acting as service hubs in most major metropolitan areas. Technicians are dispatched to customers' residences to set up PCs and establish Internet connections. A D V E R T I S E M E N T Going Wireless For those customers who want to go mobile, Gateway said it will set up a wireless home network, providing all the equipment, software and installation service needed for sharing a high-speed Internet connection, data and peripherals like printers and scanners among multiple PCs. To get the wireless network up and running, a company technician will install networking hardware and wireless adapters, set up file and print sharing, configure Web browser and e-mail settings, and explain the network's capability to customers. Users must purchase the US$499 Gateway Wireless Home Network Solution, featuring a Wireless Gateway and an AnyPoint Wireless II Adapter from Intel. Network security is provided by a user network ID, up to 128-bit data encryption and a built-in firewall, Gateway said. Getting Plugged In The company said its House Call program marks a step in its move toward establishing itself as a technology products and services integrator. "Many consumers and home office customers aren't satisfied with ordering technology over the Web and then having to figure out how to make it work on their own," Gateway senior vice president Bart Brown said. "We are offering a convenient way to install technology in their homes and ensure they get the most from their investment." Other House Call program options include a $99 PC installation service that sends a technician to the home to unpack components, make necessary connections and boot up the system, and a $129 PC Plus Dial-Up Installation service for first-time buyers that adds Internet set-up to the PC installation. Slumping PC Sales Gateway, the fourth largest U.S. PC maker, is hoping this personal touch will boost sales and customer satisfaction as it vies for customers with Dell (Nasdaq: DELL), Compaq (NYSE: CPQ), IBM (NYSE: IBM) and other rivals. Gartner Dataquest reported that this year, for the first time, PC sales dropped over a previous year's quarter. Worldwide second-quarter shipments of PCs totaled 30.4 million units, a decline of 1.9 percent from the same period a year earlier. That was the second straight quarter of negative growth in domestic PC sales. Gartner said U.S. shipments fell by 6.1 percent, from 11.4 million to 10.7 million units. The United States accounts for about 40 percent of the global PC market.