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Technology Stocks : AUTOHOME, Inc -- Ignore unavailable to you. Want to Upgrade?

To: JayPC who wrote (29437)	11/28/2001 1:32:57 AM
From: GraceZ	Read Replies (3) \| Respond to of 29970

Dear Comcast @Home Customer, As you may know, Excite@Home, the Internet service provider for Comcast @Home, filed for Chapter 11 bankruptcy protection at the end of September 2001. During this process, we are committed to keeping you informed about any new developments and to providing you with the best high-speed Internet service. This month, Excite@Home petitioned the Bankruptcy Court for permission to terminate agreements with its cable affiliates - including Comcast, Cox and AT&T - on November 30, 2001. If the Court grants Excite@Home's request, there could be a temporary disruption in the services Excite provides to the more than four million customers served by its North American affiliates. Please be assured that we value your business and are doing everything possible to ensure that there will be no interruption of your Comcast @Home service. Additionally, we have taken the following steps to minimize any inconvenience should a temporary service disruption occur as a result of the Court's ruling: * Toll-free Customer Information Hotline (1-888-433-6963): you can call in for the latest updates as we work to quickly resolve any issues. * Web Site Message Center at www.comcastonline.com/info.htm: we will provide online updates and an FAQ section to answer your questions. * Automatic Account Credits: we will credit your account automatically, so you will be properly reimbursed for any time you are without service. We also have been working to develop a Comcast-managed network that will provide you the always-on cable-powered, high-speed Internet service you've come to enjoy. We will make this new service available as quickly as possible and will provide you with more details in future correspondence. Five years ago, Comcast became one of the first cable companies to offer customers high-speed Internet service. We remain committed to providing you with high quality service both now and in the future and thank you for choosing Comcast. Sincerely, David Juliano Sr. Vice President & General Manager COMCAST @HOME FAQS How can I connect to the Internet if my service is interrupted? --------------------------------------------------------------- We recommend that you take advantage of Comcast's Connection Backup Program to obtain free dial-up and e-mail service as a temporary alternative. Visit www.comcastonline.com/info.htm today to sign up for service. (This service requires that you have a phone modem.) What will happen to my personal Web page ? ------------------------------------------ As a safety precaution, you should always backup your personal Web page to a CD or hard drive. For detailed instructions, please visit www.comcastonline.com/info.htm. What should I be doing right now? --------------------------------- 1. Back up your personal Web page. 2. Check your @Home e-mail daily. Opened messages will be saved automatically to your hard drive. 3. Take advantage of Comcast's Connection Backup Program. What will happen to any e-mail sent to me if my service is interrupted? ----------------------------------------------------------------------- We are hopeful that Excite@Home would store and hold your @Home e-mail until the service is restored. However, we cannot guarantee that this will happen as Excite@Home controls the e-mail servers. What should I do with my Comcast cable modem? --------------------------------------------- In the unlikely event of a service interruption, you should leave your modem connected to your computer until service is restored. If you lease your modem from Comcast, we would automatically issue a credit for both service and equipment rental during any service interruption. What should I do if there is a temporary service interruption? -------------------------------------------------------------- 1. Call the Comcast toll-free hotline at 1-888-433-6963 for regular status updates. 2. Connect to the Web through Comcast's Connection Backup Program and visit www.comcastonline.com/info.htm for Web updates.