To: StanX Long who wrote (56794 ) 12/3/2001 4:49:52 AM From: StanX Long Respond to of 70976 Hot off of the press, Monday December 3, 12:02 am Eastern Time Press Release SOURCE: Applied Materialsbiz.yahoo.com Applied Materials Revolutionizes Customer Service Support with Opening of Asian Distribution Center New Continental Distribution Center (CDC) Approach Enables Rapid Delivery of Critical Chipmaking Equipment Parts Throughout Asia TAIPEI, Taiwan--(BUSINESS WIRE)--Dec. 3, 2001-- Applied Materials, Inc. today opened its Continental Distribution Center (CDC) in Taoyuan, Taiwan to offer delivery times of less than 24 hours for critical spare components for all Applied Materials equipment within Asia, including Taiwan, Japan, China, Singapore, Malaysia and Korea. This rapid delivery capability provides higher system productivity for customers through improved supply chain management and more responsive service capabilities. Establishment of CDC facilities are part of a plan designed to revolutionize Applied Materials' customer service. ``The opening of this state-of-the-art distribution center represents Applied Materials' on-going commitment to working closely with our customers in Taiwan, and throughout Asia, to provide them with the industry's most advanced product and service solutions,'' said James C. Morgan, chairman and chief executive officer of Applied Materials. ``This new model of service will leverage our unparalleled global infrastructure, advanced inventory management capabilities, and a strong technical workforce to provide even greater efficiency and competitive advantage for Applied Materials and our customers' operations within Asia and around the world.'' The 72,000 square foot Asian Continental Distribution Center is located three miles from Chiang Kaishek International Airport and will be Applied Materials' main facility for the storage, management and transport of replacement parts to customers in the Asia-Pacific region. This is the first CDC to be opened outside of North America, and is the second of the three planned global CDC locations, in Asia, North America and Europe. These facilities are key to the Company's strategy to transform its parts operations and to establish regionally located, networked logistics and inventory centers. ``The creation of this centralized service and support capability in Asia will provide tremendous value for our customers,'' said Dr. David N. K. Wang, executive vice president and member of the office of the President of Applied Materials. ``Taiwan's position as one of Asia's strongest semiconductor manufacturing centers and as a major transportation hub made it the logical location for the Center and the expanding service capabilities that Applied Materials is putting in place to support our customers' need for higher system and overall fab productivity. Taiwan's infrastructure and well-established local engineering capabilities provide Applied Materials with even greater opportunity to build on this new model to help our customers meet their increasingly demanding time to market and cost structure goals moving forward.'' A combination of advanced technologies and competencies are being utilized to transform Applied Materials' global spares support. Specialized information technologies and decision support tools will enable improved forecasting and inventory planning by Applied Materials Customer Productivity Support(TM) (CPS) organization throughout the world, while leveraging the expertise and global infrastructure of UPS Logistics Group to assist in network management, transportation and parts fulfillment within each region and between continents. ``Establishing this inventory center within Asia allows us to meet customer needs in the fastest and most capable way. From Taiwan, we can reach the growing number of chip manufacturers in the Asia-Pacific region to deliver critical parts within 24 hours of the order,'' David J. Fried, corporate vice president and general manager of Applied Materials' CPS Business Group. ``We can now provide improved customer service through delivery of parts in the most efficient way, eliminating downtime and delays that result from geographic challenges.'' Applied Materials' CPS organization is a global service network comprising more than 3,000 highly trained engineers and technicians who support the company's installed base of 17,000 systems at leading chipmakers' fabs around the world. Among the many CPS offerings are the Total Service Solutions(TM) (TSS) products, which have revolutionized service and support for semiconductor fabrication equipment by lowering customers' overall operating costs while improving fab and system productivity. Applied Materials (Nasdaq: AMAT - news), the largest supplier of products and services to the global semiconductor industry, is one of the world's leading information infrastructure providers. Applied Materials enables Information for Everyone(TM) by helping semiconductor manufacturers produce more powerful, portable and affordable chips. Applied Materials' Web site is www.appliedmaterials.com.