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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: exhon2004 who wrote (168063)	12/14/2001 5:56:21 PM
From: kemble s. matter	Read Replies (1) \| Respond to of 176387

Greg, Hi!! RE;Regards and best of luck with all of you Dell stockholders, I'm done with this company. Sorry to hear that...I assure you that he'd wish to hear the problem...See if you can contact him...From what I've always understood he is still the guy you answer to if someone in service screws up... Best, Kemble

To: exhon2004 who wrote (168063)	12/14/2001 6:21:09 PM
From: stockman_scott	Respond to of 176387

greg: Sorry to hear about your experience... I actually have had great service from DELL recently -- it's primarily phone support for Laptops. You may want to consider giving DELL another chance. I have friends and relatives (some that do a lot of IT equip. purchasing) that could tell you horror stories about dealing with some of DELL's competitors. I have recently hired a local technical support expert in Chicago and he is amazing. He has worked on virtually every type of computer / server out there and he tells me he still prefers to use DELLs and recommends them to his business and personal customers. Good luck resolving your problem...Sometimes you do need to get the attention of a company by writing a top exec. (i have had success doing this with a large airline and retailer). Regards, Scott