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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: kaka who wrote (168183)	12/24/2001 3:55:46 PM
From: Mary Cluney	Read Replies (1) \| Respond to of 176388

Kaka, <<<how can you extrapolate that to mean there are so may irate customers, and how does your bad experience definitely mean that DELL does not have a robust system and flaws are being hidden. With my last Dimension order, I placed an order via quote to order for a printer, PCI USB hub and cable. I was notified that shipment will not occur until Jan 10th. A human at DELL gave me the e-mail of my contact person; I cancelled my order via e-mail and within one day the order status reads: Canceled Items Your item(s) has been cancelled upon your request. >>> How many times have you withdrawn money from an ATM machine when your account didn't have sufficient funds necessary for you to withdraw? In the same way, how can you order something when there is nothin in stock? How sophisticated does your system have to be to inform you when you order that the item is not in stock? It's happened to you, to me (more than once), and to others. I don't have to be a genius to tell me that Dell's system is phoney. How much would it cost Dell to build a system that can do that? Probably for less than what he has cashed in Dell Stock the last two or three times. However, it is probably not as easy as that. He would probably have to change all manual operations to conform to the new system. It's like a house of cards, you can't change just one thing, you would have to change a lot of other things. People at Dell are probably too scared to tell Michael Dell that he needs major overhaul. That the system that was good enough when he designed it in his college dormitory is not good enough today. The longer he is in denial, the worst it gets. Also, the item they couldn't cancel for me was a Sony digital camera. They could take my order for it, but they couldn't cancel it when they couldn't deliver it. And they couldn't and wouldn't send me an email to that effect. That is some system they have. Mary