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To: SIer formerly known as Joe B. who wrote (24027)	12/26/2001 11:55:30 AM
From: Esteban	Respond to of 110655

SfkaJB, Resellerratings is useful, but one has to realize that it can easily be turned into a complainers' forum. If you just look at the ratings, and like you said, only if there are lots of them, you can get an idea about the customer service quality. I stopped reading the reviews when I found a company that you would think from its rating and the reviews would be among the worst. Instead they had given me excellent service on a return where I had ordered the wrong product. I came to the conclusion that most satisfied customers don't write reviews, or even bother to rate the vendor they used. If I were to use reseller ratings again, I would only use it to look for red flags. That is very bad ratings and lots of them. That way I can still reap the benefits of a large pool of competitive vendors. Belated Merry Christmas. Esteban