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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: Jeff Herholdt who wrote (168200)	12/27/2001 11:51:50 AM
From: Sawtooth	Read Replies (1) \| Respond to of 176387

Having owned several Dells and been very satisfied with them, stories like yours are one of the reasons I'm taking a hard look at other brands as I get close to replacing four PC's. It used to be Dell's were the best value for the money AND, even more importantly to me, the support was second to no one. I knew that if I called with a support issue I got a real person in short time who was friendly and knew the answers to my questions. Lately, I've been hearing too much for my comfort level about support lines being tied-up, no response to e-mails and similar. That's too bad because excellent support was a major differentiating advantage between Dell and its competition. It's what made buying a new Dell a "no-decision decision". We didn't buy "new PC's", we bought "new Dells." I hope things turn around for them on the support and quality side. I'd like to buy another Dell for the same reasons I bought them in the past. ........VVVVVVVVVV

To: Jeff Herholdt who wrote (168200)	12/27/2001 7:12:58 PM
From: John Koligman	Read Replies (1) \| Respond to of 176387

Jeff, Ya just gotta keep after 'em! <ggg>. They will fix the problem eventually. My experience with the first workstation I bought is if the part is 'in stock' it gets shipped quickly. I had purchased four flat panels with the workstation and one of them had a bunch of bad pixels, all in the same area. They did send me a new panel in two days or so after I complained. However, the bad video card in the workstation took weeks and endless calls to get replaced. I also experienced the 'left hand doesn't know what the right is doing' syndrome with Dell service. Don't have many words of encouragement there, just keep yelling. I am a bit surprised that they shipped you a nonfunctional computer as I thought they did do some testing and at least booted the machine once the software was loaded. Perhaps the box was damaged during shipping. If you are totally unhappy with the service/purchase process, make sure you return the box within 30 days. I did so with a Dimension bought a couple of months ago when it experienced blue screen errors. Once I told the service rep I wanted to send the box back, it was a pretty painless process. He transferred me to some other dept, where a pretty courteous fellow took care of the paperwork. Received a return authorization in the mail and it included return shipping. Credit for the return appeared during the next billing cycle on my credit card. Best regards, John