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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: Patrick E.McDaniel who wrote (168207)	12/27/2001 6:33:28 PM
From: Mary Cluney	Respond to of 176387

Pat, <<<what item did you try to cancel?>>> It wasn't just the Sony Digital Camera that they took my order but couldn't deliver. It was the whole experience of ordering a notebook computer, printer, and digital camera. It was a plain vanilla order. Nothing exotic. Nothing demanding. They couldn't deliver on time. They couldn't give me notice that the digital camera was not in stock. They wouldn't guarantee to cancel my order. They told me it was Sony's fault. But I didn't order from Sony. I had to find out everything on my own. Try calling Dell for order tracking assitance. Their phone system is geared to discourage phone calls. Then try calling them for assistance when they don't ship everything that was suppose to be in the packages (with which you can't install). I quite understand it was the holiday season and personnel were harried and not as courteous as they normally are. The system must have been so broken, Dell personnel broke down. Normally courteous staff were backed up against the wall. They were put into a terrible situation. You really can't blame the employees. The system was broken. They were dodging phone calls, skirting the truth, and frankly told me before hanging up on me that they weren't responsible for problems caused by their vendors. When I asked that they put that in writing (via) email - they would tell me they didn't have access to email. Once when I tracked down an employee concerning my notebook that was shipped two days prior according to the Dell tracking system, he gave me a Fedex tracking number. But, when I followed up with Fedex, Fedex told me that that number was not yet in their system. It should have been an easy order to fill. If they couldn't fill the order and told me so, I would not have been completely happy, but I would understand. But what happened was a nightmare. Mary