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To: Robert Salasidis who wrote (153225)	12/28/2001 3:07:46 PM
From: Paul Engel	Respond to of 186894

Robert - Re: "I read in EE Times I think that HP is likely getting a better price for Itanium chips that Dell would be receiving. It is highly possible that at least at this stage, Dell is unable to compete in the manner they are most capable (famous for etc) and that is price. It is possible that that is the reason that they have dropped pushing Itanium. " Highly unlikely. The ITanium workstations - at this point in time - are simply slow sellers - and Dell makes money on VOLUME. Paul

To: Robert Salasidis who wrote (153225)	12/28/2001 3:46:44 PM
From: Saturn V	Respond to of 186894

Ref < Itanium and Dell > As Paul noted, Dell's interest in Itanium will perk up once Itanium volumes pick up. Dell will have a harder time supporting Itanium platform with its teething problems. Dell's service used to be outstanding four or five years ago and I only bought Dell. However I have seen the service degrade over the years, and I am fed up with them. It takes ages to get hold of a customer service person, and each customer service person has to be reeducated on your problem. ( Amazingly the Customer Service Department has no record of previous calls, problems,or E-Mails, and you have to regurgitate whatever happened after the last call.) With the decline in service on commodity PC's, Dell will be hard pressed to service the Itanium at this stage. HP has been working on the Itanium with Intel from day one. So I am sure that they will have their act put together much better than Dell, which does no engineering of its own.