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To: Oral Roberts who wrote (24469)1/10/2002 2:30:04 PM
From: Original Mad Dog  Respond to of 110655
 
Did you use the driver that came with the printer or did you download one from the printer manufacturer's Web site? Usually my printer problems get solved if I download the latest driver for that operating system and printer model from the Web site.

I don't have W2000, but the rest of that sounds like a corrupted operating system which may need to be reinstalled. I'll defer to the others around here though, since they know lots more than me.

Good luck.



To: Oral Roberts who wrote (24469)1/10/2002 3:17:10 PM
From: Rick Faurot  Respond to of 110655
 
I would call Dell. They will solve the problems. Sounds like you have a bad OS install and will have to reinstall W2000, but talk to Dell first.



To: Oral Roberts who wrote (24469)1/10/2002 3:48:09 PM
From: thecow  Read Replies (2) | Respond to of 110655
 
Jeff

If it's brand new you should call Dell. Tech support should be free and they know exactly what you have and have the tools to deal with problems.

Have you checked for loose wires or connections?

Right click your "My Computer" icon and find device manager and tell us if you have any marks by any devices.

Your printer should have some sort of communication utility. If not, go to help and search for troubleshoot and see if printer or display is listed. I don't have win2K but your help files have the path to several troubleshooters.

tc



To: Oral Roberts who wrote (24469)1/10/2002 5:06:30 PM
From: bosquedog  Read Replies (1) | Respond to of 110655
 
Computer crash's often. While in use or not doesn't seem to matter. Screen will turn to multi colored vertical lines for about 5 seconds and then the computer re-boots.

Do you have a power surge protector? I would install one and suspect the rebooting problem will vanish. In fact, I would go one step farther and get a battery backup system by APC.



To: Oral Roberts who wrote (24469)1/10/2002 5:09:56 PM
From: bosquedog  Respond to of 110655
 
2. Lexmark printer worked initially and now does not communicate with the puter.

Switch the printer cable to the other USB connection and start over. I suspect you will then be able to detect the new hardware and reinstall the drivers. Additionally, I recommend you do this as the administrator.



To: Oral Roberts who wrote (24469)1/10/2002 5:12:12 PM
From: bosquedog  Read Replies (1) | Respond to of 110655
 
Missing Program Files (3 problems) with a medium severity. It says that one or more programs on you computer reference files that are innaccessable or can not be found. This might cause the program to run improperly or not at all. When I repair them they remain as un-repaired and it states that problems were unable to automatically repair or their repair state is undetermined.

Please run that again and copy the information as to the 3 problems. We can then start to work on getting those fixed. Hopefully you will be able to copy this information without having to retype it.



To: Oral Roberts who wrote (24469)1/10/2002 8:50:24 PM
From: Matt Brown  Respond to of 110655
 
>>I have yellow exclamation marks by
Intel Corp 810 graphics controller hub
WAN miniport (ip) #2
USB device<<

The thing in bold could certainly be your monitor problem. I have never seen that kind of error before. Sounds to me like a bad installation or setup on their end. Try right clicking on it, and viewing Properties and following the trouble-shooter to get it working. The above information is a good thing to start off with the tech guy. Tell him the errors you are getting with the yellow or red marks.

Is your printer hooked up via USB?

In regards to your other programs, whenever I get a new computer, the first place I head to is the Add/Remove programs menu and start killing *everything* I don't need or plan to use. It's a good idea.

In Win2kPro, Click Start > Control Panel > Add / Remove Programs. Look at the list of names of programs. Just start killing off junk you know you don't need. That might correct some of your problems.



To: Oral Roberts who wrote (24469)1/11/2002 4:37:41 AM
From: ig  Respond to of 110655
 
Has your computer ever crashed due to power outage? Or have you ever simply turned it off without going through the regular Shut Down procedure? 'Cuz that's what it sounds like. Problems with missing dll files and other program files are quite often caused by too many abrupt or otherwise improper shutdowns. If that's the case, you'll have a lot of reinstalling to do.

ig



To: Oral Roberts who wrote (24469)1/11/2002 8:41:25 PM
From: bosquedog  Respond to of 110655
 
Did you switch the printer to the other USB port and install as administrator?

This is from the Win 2000 help file:

To install a device

Connect the device to the appropriate port or slot on your computer, according to the device manufacturer's instructions. You may need to start or restart your computer.
Notes

You may require administrative privileges to add and set up a Plug-and-Play device. You need administrative privileges if installing the device requires a user interface or if you experience errors during the installation process. To add and set up a non Plug-and-Play device connected directly to your computer, you must be logged on as an administrator or a member of the Administrators group. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.
If an administrator has already loaded the drivers for the device, you can install the device without administrator privileges.
If you need to start or restart your computer, Windows 2000 should detect the device and start the Found New Hardware wizard.
If you need to install a device, such as a sound card, into a slot inside your computer, shut down Windows and turn off the computer. Remove the computer cover and install the device in the appropriate slot. Replace the computer cover, and then turn on the computer.
If your device did not install properly, you may have an older, non-Plug and Play device. For more information about installing a non-Plug and Play device, see Related Topics.
If prompted, follow the instructions on the screen to choose a destination path to install drivers for the device.
If the device is a small computer system interface (SCSI) device, connect it to the SCSI port on your computer according to the device manufacturer's instructions. Restart or turn on your computer.
You need to be sure that the device number for the SCSI device is not used by another SCSI device. To change the device number, see the device manufacturer's instructions.

If the device is a universal serial bus (USB) or IEEE 1394 device, plug it into any USB or IEEE port on your computer. Follow the instructions that appear on your screen.
You do not need to shut down or turn off your computer when you install or plug in a USB or IEEE 1394 device. Although USB and IEEE 1394 are similar technologies, you cannot interchange USB connections with IEEE 1394 connections.

If you are not an administrator or a member of the Administrators group, you can use Run as to perform certain administrator functions. For more information on how to use Run as, see Related Topics.

Configuring devices
When you install a Plug and Play device, Windows 2000 automatically configures the device so it will work properly with the other devices that are installed on your computer. As part of that configuration process, Windows 2000 assigns a unique set of system resources to the device you are installing. These resources can include one or more of the following:

Interrupt request (IRQ) line numbers.
Direct memory access (DMA) channels.
Input/output (I/O) port addresses.
Memory address ranges.
Each resource that is assigned to your device must be unique or the device does not function properly. For Plug and Play devices, Windows 2000 automatically ensures that these resources are configured properly.

Occasionally, two devices require the same resources, resulting in a device conflict. If this occurs, you can manually change the resource settings to be sure that each setting is unique. However, sometimes two devices can be shared, such as interrupts on PCI devices, depending on the drivers and computer.

When you install a non-Plug and Play device, the resource settings for the device are not automatically configured. Depending on the type of device you are installing, you may have to manually configure these settings, which should be supplied in the instruction manual that came with your device.

Generally, you should not change resource settings manually, because when you do so, the settings become fixed, and Windows 2000 will then have less flexibility when allocating resources to other devices. If too many resources become fixed, Windows 2000 may not be able to install new Plug and Play devices.

You can configure devices using the Add/Remove Hardware wizard in Control Panel or the Device Manager.

Important

Changing resource settings improperly can disable your hardware and cause your computer to malfunction or be inoperable. Resource settings should only be changed if you are certain the new settings do not conflict with other hardware, or if a hardware manufacturer has provided you with specific resource settings for a device.

To uninstall a device

Open Add/Remove Hardware in Control Panel.
Click Next, click Uninstall/Unplug a device, and then click Next.
Click Uninstall a device, and then click Next.
Click the device you want to uninstall, and then click Next.
Follow the instructions that appear on your screen.
When you are done uninstalling, remove the device from the computer.
Notes

You do not normally have to use the Device Manager or the Add/Remove Hardware wizard to uninstall a Plug and Play device. Simply disconnect the Plug and Play device from your computer. You may have to restart your computer. Check the device manufacturer's instructions for more information.
You can also remove a device using the Device Manager.
Uninstalling a device does not remove the device drivers from your computer's hard disk.
If you are not an administrator or a member of the Administrators group, you can use Run as to perform certain administrator functions. For more information on how to use Run as, see Related Topics.

To diagnose device problems

Open Add/Remove Hardware in Control Panel.
Click Next, click Add/Troubleshoot a device, and then click Next. Windows 2000 tries to detect new Plug and Play devices.
Choose the device you want to diagnose and fix, and then click Next.
Follow the instructions on the screen.
Notes

If you cannot find the device in the list, click Add a new device, and then follow the instructions on the screen.
You can also perform some diagnostic tasks, including repairing devices that are not working properly, using the Device Manager. This is recommended only for users who have an expert understanding of devices and device configurations.
If you are not an administrator or a member of the Administrators group, you can use Run as to perform certain administrator functions. For more information on how to use Run as, see Related Topics.